New

Help Desk Analyst

TEKsystems
$20.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Manakin Sabot
Apr 15, 2025
Our client is hiring a Helpdesk Technician to work a hybrid schedule. The candidate needs to live within a 1 hour drive of Richmond or Plano office. This role will interact with internal customers by assisting with their questions about any of our supported software, hardware, and computing platforms. Also, will provide one-on-one support to customers at all levels of technical and non-technical skill sets with minimum supervision and without the use of scripted responses. Job Duties: -Perform remote troubleshooting through diagnostic techniques and ask pertinent and probing questions to resolve Level 1 issues while elevating complex and/or high priority problems to the appropriate support groups for resolution. -Ability to quickly identify business critical problems and escalate to appropriate levels. -Ability to be able to show patience, understanding, and empathy with customers while focusing on problem resolution. -Maintain a high level of customer satisfaction while addressing customer issues in a timely and professional manner. Qualifications and Requirements -Minimum of 2-3 years of technical support and customer service experience in a high-volume call center environment. -Tech savvy with advanced knowledge of standard software products, databases, and remote control. -Advance understanding of computer systems, operating systems, mobile devices, and other tech products. -Strong analytical/cognitive skills and exceptional ability to troubleshoot complex and technical problems. Additional Skills & Qualifications Advanced knowledge of ServiceNow and Microsoft Teams Citrix support experience ServiceNow experience would set a candidate apart. Strong communication skills and customer service centric attitude are also very important. Required skills: 1) At least 2 year of IT help desk experience (100% phone support) 2) At least 2 year troubleshooting technical Hardware issues in a Windows environment 3) Strong customer service skills and customer service focused mindset Pay and Benefits The pay range for this position is $20.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision* Critical Illness, Accident, and Hospital* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* Life Insurance (Voluntary Life & AD&D for the employee and dependents)* Short and long-term disability* Health Spending Account (HSA)* Transportation benefits* Employee Assistance Program* Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in MANAKIN SABOT,VA. Application Deadline This position is anticipated to close on Apr 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.