Program Specialist (Vacancy#:VAR003082)

The Program Specialist provides advice, professional and technical assistance, and staff support to the division programs in a wide range of issues related to the management and continuing improvement of the programs, policies and procedures of the Offices and divisions within the Integrated Support Services Directorate. The incumbent performs a variety of analytical and evaluative studies of these issues to determine their actual and potential effectiveness in achieving desired objectives. As assigned, the incumbent conducts special projects based on anticipated need, program growth or change. The incumbent applies state-of-the-art management techniques that focus on solving organization problems and improving service, quality, effectiveness, and efficiency. Customer focus, tactfulness, courtesy, and follow-through are key elements of this position. This is a confidential position, working closely with the Chief on all division activities.