Call Center Executive(Medicaid / Insurance)

22nd Century Technologies, Inc.
Pay rate: $18.00/hr. on w2
United States, New York, Albany
Apr 15, 2025
Title: Call Center Executive(Medicaid / Insurance) Duration: 6+ Months Pay rate: $18.00/hr. on w2 Without benefits. Location: Albany, NY 12210 Work Schedule: Monday- Friday 9 AM - 5 PM BG/DT required: Yes Job Description: The overall mission of the Office of Health Insurance Programs is to optimize the health of Medicaid members by wisely using all available resources. OHIP is responsible for administering New York's Medicaid budget (approximately $65B for 2018) by collaborating with stakeholders across the health care industry including other state agencies, local and federal government agencies, providers, members, and community-based organizations. OHIP is also responsible for implementation of major initiatives including Medicaid Redesign, the Affordable Care Act, and State Administration of Medicaid. Division functions : Supporting DOH CDPAP transition as Call Center Auditor Role & Responsibilities: Seeking friendly, detail-oriented Call Center Auditors to manage inbound calls while delivering exceptional customer service. The ideal candidate will be an excellent communicator who is passionate about helping others and problem solving efficiently. Additional Skill Level, Experience or Other Requirements: High School diploma or equivalent. Proven customer support or call center experience is preferred. Excellent communication and problem-solving skills. Must have a phone, but laptop will be provided. Attention to detail a must.