Quality Assurance Coordinator

The Field Technical Team leads the effort to partner with OCCN members to ensure that Platinum and Preferred warrantied roofs are installed to our specifications with all required components.

The Quality Assurance Coordinator is a member of the Field Technical Team within the Roofing and Asphalt Business. This role is accountable for the initiation, coordination, and communication of roof inspections. This involves scheduling routes for Field Technical Specialists, ensuring the property is accessible (not too steep), initiating communication with contractors, organizing and documenting post job walk results, and initiating follow-up when required.

These post job walks include extended warranty inspections and Platinum pre-qualifying inspections. They are key to ensuring high quality installation practices by our Platinum and Preferred contractors; ultimately reducing claim liability.

Reports to: Field Technical Coordinator Lead

Span of Control: Individual role with assigned responsibilities

Service to our Customers (Internal and External)

• Collaborate with Field Technical Specialists to efficiently complete required post job walks
  
  
  
  • Utilizing appropriate software and standard work
  • Ensuring contractor post job walk requirements are being met
  
  
  
  
• Communicating specific details concerning the QA post job walks with all necessary parties
  
  
  
  • Prior to, and results of post job walk
  
  
  
  
• Update PQS, Box and QA spreadsheets for accurate reporting

Operational Efficiency

• Identify necessary updates/changes required to standard work and customer communication
• Update PQS with all communication for clear visibility of status
• Identify and take action to eliminate non-value-added activities within day to day operations
• Execute Standard Work
• Achieve 100% compliance with documented standard work

Teamwork

• Collaborates effectively with Field Technical and Sales teams
• Shares best practices with teammates

MINIMUM QUALIFICATIONS:

• 2 years customer service or other related experience in a fast-paced office environment
• Very proficient in the use of Microsoft Office (Excel, Word, Outlook)

PREFERRED QUALIFICATIONS:

• Knowledge of Owens Corning Roofing Products

EXPERIENCE:

• Residential/Commercial Construction knowledge
• Able to identify and act on continuous improvement opportunities
• Demonstrated ability to work independently
• Meeting deadlines and commitments in a pressured environment

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent organization, prioritization, and time management skills
• Strong verbal and written communication skills
• Business acumen
• High attention to detail with the ability to handle multiple priorities
• Analytical with the ability to independently problem solve

• Building Product knowledge and a general understanding of residential/commercial construction

• Able to communicate with a variety of Professions and/or Skill Levels

About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer.