Manager, Registration | Patient Registration & Navigation

Scheduled Weekly Hours:

We are currently seeking a proactive and detail-oriented Manager of Registration to oversee the daily operations of our registration departments. This leadership role is essential to ensuring smooth, efficient, and accurate patient registration processes across the organization. The ideal candidate will have strong operational management skills, a commitment to delivering excellent patient experiences, and the ability to drive continuous improvement within a fast-paced healthcare environment.

MINIMUM QUALIFICATIONS:

Education:

REQUIRED

Bachelor's degree in Healthcare Management, Business Administration or related field.

Certification/Registration/Licensure:

N/A

Experience:

REQUIRED

Minimum of 5 years of experience healthcare business operations, patient business office/registration, or medical office billing/claims, with at least 2 years in a managerial role.

POSITION SUMMARY:

The Manager of Registration is responsible for the daily operations of the registration departments. The Manager will ensure a seamless experience for patients from their first point of contact through their arrival at our hospitals and clinics, focusing on accuracy and efficiency. The Manager will embrace the development of technology and initiatives to drive improvements in registration standardization and efficiencies. The Manager will collaborate closely with clinical leadership identify opportunities for improvement and implement effective solutions to ensure standardization and quality control while providing leadership and accountability to organizational performance metrics and compliance of regulatory requirements.

ESSENTIAL JOB DUTIES/MAJOR RESPONSIBILITIES:
1. Facilitates the development and maintenance of policies and procedures for consistent and compliant registration practices.
2. Builds and maintains a collaborative working relationship between clinical leaders, and other stakeholders to fosters a team approach to appropriate registration practices.
3. Lead and manage the registration department to ensure compliance with regulatory standards.
4. Develop and implement training programs for new and existing registration staff.
5. Analyze registration workflows to identify areas for process improvement and implement best practices.
6. Collaborate with other departments to ensure seamless patient experiences and effective communication between teams.
7. Address patient inquiries and resolve any issues that arise during the registration process.
8. Uses key performance indicators on dashboards and scorecards to monitor performance and direct resources as appropriate.
9. Maintain excellent interpersonal and communication skills to interact positively with patients, staff, and healthcare professionals.
10. Creates and maintains efficient processes for accurately determining and communicating the patient's financial obligation.

Core for all Leaders

• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.

• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.

• Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.

• Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested.

• Maintains accountability for implementation of requirements of regulatory agencies

• Serves as liaison to the community

• Duties and responsibilities as defined by specific department (if applicable)

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

Mission:

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision:

Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Why Emplify?

• Tailored Benefits Package:We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Flexible work location:While this role offers some flexibility in work location, candidates will ideally reside within a reasonable driving distance to Green Bay, WI due to frequent on-site needs, approximately 2-3 days a week. There will be some associated travel to our MI locations and on occasion, to La Crosse, WI.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer