Director - Crisis Response

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

You'll be responsible for leading and creating an inclusive and purpose driven culture leading all aspects of the Verizon Frontline Crisis Response Team's charter and mission. Including, but not limited to: strategic planning, budgeting, operations, personnel, innovation, inventory of assets, safety for employees, and national standardized development of operating procedures. Includes improving and maintaining capabilities, and crisis support to strengthen Verizon's position with public safety agencies and local communities. You will need to advance Verizon Frontline's crisis response capabilities to nurture relationships with State/Local, Federal, and Department of Defense public safety agencies across all 50 states domestically, as well as, strengthen relationships with existing customers to grow and defend our public safety customer base by delivering a differentiated customer experience.

You will lead and manage internal relationships with various departments within Verizon; including but not limited to: Public Sector Sales, Finance, Human Resources, Network, BCEM, Product, Marketing, Public Relations, Senior Leadership, Sales Operations, Legal, Branding, Corporate Security and Compliance. The leader will be responsible for internal team and stakeholder accountability to meet deliverables that support Verizon Frontline's mission and deliver beyond customer expectations to strengthen relationships and support communities during planned and unplanned events.

What we're looking for...

• During normal business operations and/or times of crisis/emergency, the Verizon Frontline Director, Crisis Response will oversee and provide guidance and support to the CRT leadership and staff, as they deploy resources and coordinate the execution of the Verizon Frontline CRT strategic and tactical plans. Shared success and support for our internal and external stakeholders before, during and after an incident or event including situation reporting, and/or executive briefing to senior leadership during catastrophic events both nationally or locally.

• The leader must prepare and support the Verizon Frontline Team to coordinate requests for augmented and emergency network coverage, which may include deploying network creation/augmentation assets like SPOT's (Satellite Pico on Trailer), RRCU's (Rapid Response Connectivity Unit), and/or but not limited to: temporary backhaul and fixed wireless access solutions, including in-building, and sUAS drone operations in support of our customer. Partnership with local network teams on the coordination of requests for large emergency assets like Cell on Wheels (COWs), and Cell on Light Trucks (COLTs) via the EBNA ticketing process and partnership with Satellite Solutions Group and Verizon response and recovery teams.

• Lead cross-functionally with the market field operations and sales teams to effectively and efficiently scale resources to support the Verizon Frontline CRT program, and Verizon Frontline Innovation Program.

• Drive innovation and emerging technology initiatives that support real-world response solutions which will provide mission-critical wireless communications and enhanced situational awareness capabilities during crisis response situations and/or table tops and joint training events exercises, and daily customer operations.

• Representing Verizon Frontline in community engagements and Executive Briefing Centers with a focus on high-level officials to build relationships that remove obstacles for network crisis response, build proactive community engagement to assist in site acquisition efforts, and establish public private partnership opportunities where applicable.

Elevating customer engagement and Verizon Frontline brand to drive a differentiated value proposition that unlocks growth opportunities, strengthens customer relationships, fosters trust, and delivers greater societal impact. Lead and develop national and customer specific strategies to assist public safety in their adoption of technology, innovation, interoperability, security, and reliability.

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Ability to have flexible work hours.

• Ability to respond to an emergency with little to no notice.

• Five or more years of network and/or communication experience.

• Three or more years of public safety and/or emergency response experience.

• Ability to perform over multi-day deployments in physically demanding austere conditions.

• A valid driver's license with DOT.

• Must be able to routinely present and evangelize the Verizon Frontline Crisis Response Team Program and its offerings to public safety professionals and first responders in small and large settings.

• The ability to work independently with little to no supervision during crisis deployments.

• Must be comfortable towing trailers and emergency mobile assets with a company issued vehicle.

• Local government interaction as a first responder

• Experience in Public Safety Communications systems like Statewide LMR's.

• Experience managing teams and long term large scope projects.

• Experience establishing measurement and feedback systems.

• Experience in cellular 4G/5G technologies.

• A two or four year college degree preferred.

• Part 107 FAA Drone Certification

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.