Security Intervention Specialist Lead

When you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal Technology Services is hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center (MaRC). The primary function of the Lead is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Lead is to ensure goals are being met and objectives are met or exceeded on their designated shift. This is a 24/7 call center environment that requires individuals to sit for long periods of time.

RESPONSIBILITIES:

Provides coaching and feedback to new and existing operators; identifying areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines
• Serves as a resource in answering questions regarding interpretation of data to be keyed or verified
• Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention
• Respond to customer inquiries
• Compiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintained
• Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded
• Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed
• Assists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities
• Completes incident reports

QUALIFICATIONS:

• A High school diploma or equivalent.
• Minimum of two years experience in a law enforcement, security, military, or customer service call center role
• Must be able to obtain a TOPS Alarm Monitoring license during our paid training program
• Must be able to work overtime as needed.
• Must be able to effectively verbally communicate to another to direct, control, and/or assist in the event of a crisis
• Must be proficient in Excel, Outlook, and Microsoft Teams applications and/ or learning new technology

PREFERRED QUALIFICATIONS:

• Minimum of two years' experience controlling cameras or troubleshooting CCTV security systems
• Previous experience in a supervisory or team lead role

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.