Desktop Tier 1

TEKsystems
$26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Apr 16, 2025
Description We are seeking a dedicated IT Support Specialist to join our team. The ideal candidate will be responsible for managing hardware and software installations, tracking inventory, and providing VIP support. This role requires hands-on experience with SNOW, Microsoft products, and various internal tools. Key Responsibilities: Hardware Tracking: Utilize SNOW to monitor and track hardware inventory, including serial numbers and shipments. Software Installation: Install and configure software on laptops, including Microsoft products and state applications. Cataloging Equipment: Use Microsoft products to catalog and manage equipment inventory. Device Refresh: Image and set up refresh devices, ensuring they are ready for use. Warranty Management: Manage the replacement of devices every four years as warranties expire. Inventory Logging: Log inventory and assign equipment, ensuring accurate records. Physical Swaps: Perform physical swaps of old devices with new ones. Asset Queue Management: Keep track of the asset queue for break-fix issues. Shipment Tracking: Monitor and track incoming and outgoing shipments. VIP Support: Provide high-level support to VIP users. Unboxing Equipment: Unbox and prepare new equipment for deployment. Incident Management: Handle Tier 1 incident tickets, providing timely resolutions. Vendor Products: Work with Dell, HP, Lenovo, and Microsoft Service Products. Qualifications: Experience with SNOW and other inventory tracking tools. Proficiency in Microsoft products. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities. Excellent communication and interpersonal skills. Experience with hardware and software installations. Familiarity with Dell, HP, Lenovo, and Microsoft Service Products. Working Conditions: Physical tasks such as unboxing and setting up equipment. Interaction with VIP users and handling sensitive information. Skills Desktop, Asset management, Asset inventory, Windows 10 Additional Skills & Qualifications state experience is a plus Pay and Benefits The pay range for this position is $26.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Application Deadline This position is anticipated to close on Apr 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.