System Administrator Support Specialist I

About Olympic Steel

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first - always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.

Job Description

The System Administrator Support Specialist provides Level 1 customer service, focusing on the documentation and resolution of System Administrator incidents and tasks. This position fields incoming support requests from the Support Center or employees directly and follows up on incidents to ensure they are handled in a timely a courteous manner and maintains appropriate working relationships and rapport with all the IT and Information Services teams. Additionally, the Sysadmin Support Specialist documents re-occurring incident resolutions and evaluates trends to identify ways to prevent future problems and assists with administrative activities in support of the Corporate IT organization.

• Serve as first contact to investigate and resolve support issues and requests that apply to System Administrators and escalate incidents or requests (when required) to a senior System Administrator or technicians.
• Monitor systems, investigate alerts, and escalate issues (when required) to senior Systems Administrators or technicians.
• Maintain appropriate working relationships and rapport with all the IT and Information Services teams
• Ensure compliance with all MIS internal controls
• Maintain proper security of system resources via user access controls
• Manage user account change requests (terminations, name changes, file access, etc.)
• Identify and have a working familiarity with software and hardware used by the organization and the critical business processes
• Install and/or configures applications and reset passwords as requested
• Access knowledge bases and FAQ resources on the Internet to aid in problem resolution
• Follow up on incidents to ensure they are handled in a timely manner
• Evaluate documented resolutions and analyze trends to identify ways to prevent future problems
• Perform post-resolution follow-ups to support requests
• Document re-occurring incident resolutions and helpful hints in the knowledge base and communicates their existence to users
• Serve as a technical resource and assist with mergers and acquisitions, departmental updates, or divisional updates as needed
• Coordinate any required service with appropriate hardware/software/cloud vendors
• Manage printers and kiosks company wide.
• Maintain knowledge of new technologies relevant to Olympic Steel's MIS mission
• Monitor Support Center metrics to ensure all tickets are being actively worked on and being processed in a timely manner
• Assists in identifying and creating custom reports for analyzing incident data and trends in the Support Center system
• Serves as a back-up to Support Center Specialists and Business System Managers (BSM) as needed

Qualifications

• 2 to 4-year degree or commensurate experience required. Bachelor's degree in related field given preference
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including knowledge of security, storage, data protection, cloud solutions, and disaster recovery protocols
• Excellent written and verbal communication skills
• Ability to appropriately handle confidential material
• Strong customer service skills
• Strong analytical and problem-solving skills, with keen attention to detail
• Ability to conduct research pertinent to technical issues and product solutions as required
• Ability to work effectively with a wide range of constituencies
• Ability to present ideas and solutions in simplified terms
• Ability to switch tasks efficiently and manage conflicting priorities
• For MS Windows based discipline
• MSCE or equivalent knowledge required
• Knowledge of current Windows Operating systems
• Basic understanding of Entra ID and Active Directory/Group Policy
• Knowledge of PowerShell and scripting in a Windows environment is a plus.
• Experience supporting SCCM, SCOM, EMS, SaaS, Intune, SharePoint, IIS, Windows clustering and/or MS-SQL a plus

Why Work for Olympic Steel

Olympic Steel offers comprehensive benefits, including medical, dental, and vision benefits; paid holidays and vacation; a 401(k) match; tuition reimbursement; and various opportunities to earn cash bonuses. And, we offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact - at our company, in the local community and in the world. See for yourself at IamOlympicSteel.com.