IT Incident Manager

Job Title: IT Incident Manager
Pay rate: $32.89/hr DoE
Location: Annapolis, MD
Zip Code: 21401
Start Date: ASAP
Job Type: Contract
Keywords: #itsupport #marylandjobs
Shift: 7am-3:30pm

JOB RESPONSIBILITIES:
* Monitors network management system and engages telecom providers to drive restoral efforts.
* Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
* Solves systems and network problems/questions with limited scope and complexity.
* Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
* Identifies resolutions of routine technical queries from customers and Business Units.
* Takes guidance from other team members or management to resolve less routine issues.
* Works with Senior Team Members to resolve moderate to complex issues with critical customer services.
* May take the lead role in resolving less complex issues.
* Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
* Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
* Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
* Participates in network solutions design and configurations.
* Analyzes issues and provides customers with guidance to resolve problems,
* This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

JOB REQUIREMENTS:
* HS Diploma/GED with 2 years of experience
* Network+ Certification
* Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
* Knowledge and understanding of ITIL/ITSM concepts and practices.
* Experience troubleshooting Cisco devices.
* Experience with HSRP/BGP routing protocols.
* This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR

PREFERRED QUALIFICATIONS
* CCNA Certification
* Knowledge of Remedy, Netcool, Office 0365, ServiceNow

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/Disability/Veterans