Manager, Emergency Operations Center

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Leadand oversee company's Emergency Preparedness and Response (EP&R) team to develop plans and actions that mitigate against, prepare for, respond to and recover from for various incident types that may impact an electric and natural gas utility. Familiar with the National Incident Management System or Incident Comm and System. Responsible for the centralized administration and coordination of EP&R and business continuity planning for the company. Ensure change management processes are followed, including maintenance of the EP&R and Emergency Operations Plan (EOP) plans, change control, management of employee rosters and the identification and remediation of gaps in EOP/EP&R plans. Manages planning and facilitation of annual EOP/EP&R drills, tabletop exercises and after-action reviews. Identify and coordinates training needs associated with emergency response. Works closely with cross functional teams to execute EP&R objectives. Interacts and communicates with various levels of leadership, including senior level management.

Essential Functions

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  Leadsthe administration and coordination of emergency operations preparedness and response and business continuity planning for the company.

  
  
• Develop, track, and analyze and report out on key performance indicators for emergency preparedness and response.
• Maintain an understanding of industry trends and best practices; make recommendations and communicate updates to stakeholders.
• Oversee and direct change management to include a central repository for all EOP/EP&R documentation and adherence to management of change processes, and appropriate communications for all plan changes.
• Manage and maintain the storm rosters for the company that documents all storm duty-eligible employees, roles, and responsibilities in the database.
• Creates and maintains job descriptions for EP&R roles.
• Analyze EP&R processes to identify process gaps and manage the continuous improvement process activity to close gaps
• Oversees the planning and facilitation of disaster drills, exercises, and after-action reviews.
• Analyzes results of drills, exercises, and after-action reviews; makes recommendations for improvement, develops new plans as needed, and tracks completion progress of open items.
• Knowledgeable of emergency management best practices and trends; analyzes data, makes recommendations, and works collaboratively to implement updates to internal processes and procedures as needed.
• Identifies training needs for various EP&R roles and coordinates development, assignment and tracking of training requirements
• Responsible for updates to the EOP manuals and EP&R processes and procedures to assure content is current and reflects best practices.
• Maintain and enhance communications related to EOP and EP&R, including maintenance of the EOP page on CNP Today and the communication of plan changes
• Builds and maintains relationships with industry peers and other utility organizations.
• Knowledgeable of all applicable regulatory requirements and impacts to EP&R.
• Knowledge of the National Incident Management System (NIMS) and understanding of how to operate and Emergency Operation Center (EOC).
• Attend industry conferences and events.
• Work collaboratively and support multiple functions to execute ER&P goals and objectives.

Education Description

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  Bachelor'sdegree from an accredited college or university. A major in Emergency Management, Public Safety, Public Administration, Engineering or a related field is preferred.

  
  

Experience

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  Requires seven (7) years of utility experience or disaster and emergency planning or participation experience preferably in an organization utilizing the Incident Command System. Certification as an Emergency Manager is preferred.

  
  

Additional Knowledge, Skills, and Abilities (KSA's)

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  Knowldgeof the laws and regulations governing emergency management.

  
  
• Knowledge of the Incident Command System.
• Knowledge of emergency and/or disaster planning principles and practices.
• Knowledge of departmental policies and procedures.
• Skill in managing and coordinating disaster recovery operations.
• Skill in both verbal and written communication.
• Skill in the use of a computer and related software.
• Ability to analyze and improve multiple parallel processes associated with emergency management
• Ability to establish and maintain effective working relationships.
• Ability to analyze information under emergency operating conditions and directing the course of action to be taken.
• Able to use PC software including proficiency with word processing, spreadsheets, database management, graphics and report writers.
• Able to prioritize work based on current information and concentrate efforts accordingly.
• Able to adapt quickly to changing demands and to demonstrate flexibility in the face of change or uncertainty.
• Able to interact with all levels of management and employees.
• Able to perform well in a team environment.
• Able to utilize strong interpersonal skills to communicate effectively with co-workers, customers, contractors and the community and exercise tact, diplomacy and good judgment even under stressful conditions.
• Able to demonstrate strong oral and written communication skills.
• Able to multi-task and manage several projects or activities at one time.
• Able to motivate self, accomplish tasks and achieve goals with minimal supervision including self-directed learning.
• Performs related duties as assigned.
  
  

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time

Posting Start Date: 04/16/2025

Posting End Date: 04/23/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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