Regional Manager, Customer Logistics - 10004-Charlotte- NC - Hawkins (Charlotte, NC)

Since its founding over 80 years ago, Krispy Kreme's focus has remained the same - making fresh, premium quality doughnuts inspired by their founder's original recipe. The brand's iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme's in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme's melt-in-your-mouth doughnuts being made right before their eyes.

Krispy Kreme's Regional Manager, Customer Logistics- is an Owner of Outcomes. The role is responsible for providing divisional support around

training, mentoring and day-to-day management of DFD delivery operations.

HERE'S A TATSTE OF WHAT YOU'LL BE DOING:

• As the SME, providing ongoing Support to DMs in within division
• Led efforts to drive completion of New Business Setup
• Provide field level recruiting, hiring, training and support
• SME/ Support to DMs in division
• Market Sales Manager Liaison
• Customer Communication in Division
• Field training and guidance (responding to "hot spots" in Division)
• Providing mentoring for AM DFD leaders
• Division DFD Systems Administrator and SME
• Provide field level oversight of safety programs and initiatives
• Provide field level oversight of maintenance program
• Shop visits and audits
• In division resolution of operational challenges

Supervision

• Individual Contributor

Training

• Assist efforts to recruit, hire, train and develop qualified staff
• Support DFD leaders in:
• Training/coaching drivers to properly complete customer orders
• Professionally and appropriately interacting with customers.
• Training RSRs to focus on positioning, cleanliness and overall appearance of in-store displays as well as appropriate product placement on displays per established planograms.
• Training drivers in the use of route books and/or handheld computers
• Training RSRs regarding product quality and out of date product removal

Safety and Sanitation

• Through AM DFD, direct interaction, demonstrate safety consciousness and promote route and driving safety
• Through AM DFD, ensure drivers are trained in safe driving practices and appropriate vehicle maintenance
• Drive efforts to ensure DFD team utilization of the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required.
• Support in directing and approving all fleet maintenance and oversee proper upkeep of fleet vehicles
• Address vehicle maintenance concerns with appropriate maintenance provider or Krispy Kreme fleet management team

Leadership

• Help achieve business plan objectives and profitability as detailed in established financial goals.
• Understands, communicates, and support division strategic plans
• Believes in, follows and encourages division to live up to company culture and values
• Support, administer and consistently enforce all company policies, standards, and practices
• Maintain a sincere, courteous demeanor with both employees and customers
• Work with management to improve performance and implement new initiatives
• Use good judgment and avoid risk taking while operating a company vehicle

YOUR RECIPE FOR SUCCESS:

• Experience with food, sales, management, production and customer service is required; considerable knowledge is strongly preferred
• Strong communication, organizational, problem solving and leadership skills
• Experience managing multi-unit operations and/or numerous employees is strongly preferred
• Ability to operate delivery vehicle safely
• The willingness to learn and the ability to use computer and web-based systems (e.g., PC based tools, Microsoft applications, Web-based applications) to input, access, modify, or output information or to execute programs or analyses.
• The ability to manage project timelines and deliverables
• Strong interpersonal skills
• Must meet Krispy Kreme driving standards (three-year clean driving)
• High school diploma or equivalent is required; higher education is strongly preferred

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO and "dream" days
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.