Jr. Voice Over IP (VoIP) Engineer

Position Location

Alexandria, VA

LinTech Global is looking for a Jr. Voice Over IP (VoIP) Engineer to support an Important Government Client.

POSITION DESCRIPTION

• Provide system and engineering support for documented and approved projects and tasks.
• Ensure all engineered solutions are in compliance with DISA STIGs, DoD and policies and standards.
• Ensure engineered solutions are designed to maintain highest availability and service dependability.
• Develop and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
• Perform root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation.
• Support the PMO and EA during requirement analysis to develop technical solution options.
• Provide management proposed configurations, optimizations, and system improvement plans.
• Work closely with the PMO to establish and meet project milestones and deliverables. Ensure all solutions meet documented customer requirements and are within project scope.
• Follow all Change Management and Engineering Review processes. Ensure changes are completed according to the project and/or release manager schedule.
• Work as part of a project team to engineer and develop migration plans for existing services ensuring minimal service interruption.
• Engineer and design hardware solutions as required to ensure capacity and availability of services.
• Engineer, install, configure, optimize, support and design solutions that incorporate DoD security requirements such as Public Key Infrastructure (PKI) and Host Based Security System (HBSS).
• Create, document and resolve incident tickets within Service Now.
• Escalate incident tickets to service providers or vendors and maintain ownership of incident as SPOC (single point of contact) throughout incident lifecycle.
• Provide MSR (monthly status reports) to include risks, accomplishments and project/program updates.

QUALIFICATIONS

• DoD Secret Clearance
• Maintain an IAT Level II Baseline Certification
• Experience with Cisco Call Manager, Cisco Jabber & Cisco phones
• Experience with MS Teams

Company Description

LinTech Global is an award-winning, ISO 9001:2008 certified, 8(a) certified small business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, CyberSecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.