Enrollment Services Counselor II

Title: Enrollment Services Counselor II

Employee Classification: 52 Wks Unit

Department: Enrollment Services

Salary Range: $47,000

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri's four-year colleges/universities than anyone else.

What you get:

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, Short-term & Long-term disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

The Enrollment Services Counselor II is the point of contact for current and prospective students, providing information and services throughout the enrollment and registration process, including admissions, financial aid, advising, and registration.

What you'll do:

• Support federal work-study students by guiding them through benefits and related administrative processes. This includes assisting with eligibility questions, documentation, and ensuring compliance with program requirements.
• Provide guidance to prospective and current students and parents on the admissions, student aid, and enrollment services process
• Assist students with completing FAFSA and other financial aid applications, including explaining aid options, eligibility, and awards
• Evaluate credentials on students' applications to determine eligibility for admission, financial assistance, veteran services, or visa documentation
• Provide exemplary customer service by building knowledge of Enrollment Services policy and procedures
• Assist with student course selection, creating class schedules, registration, and initial degree audit
• Serve as the primary counselor for a working caseload of students
• Utilize systems to assist students in making a seamless transition from admissions to registration
• Additional duties as assigned

Education, experience, and other requirements:

• Associate degree in a related field with 3 - 5 years of experience in higher education working in Enrollment Services or Student Affairs
• NASFAA verification credential within the first year of employment

Preferred Qualifications:

* Knowledge of Banner, CRM, Enrollment Services