Systems Administrator

WHY PRODRIVEN GLOBAL BRANDS? BECAUSE WE ARE THE PROFESSIONAL'S CHOICE! You will find our market leading products and brands on job sites all over the world.

Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process-from research to engineering to manufacturing to commercialization-creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven brands are most preferred.

We are seeking a System Administrator to provide Tier 2 technical support and manage our IT infrastructure. Key responsibilities include troubleshooting incidents via our ticketing system, maintaining and upgrading servers, PCs, and related hardware/software, and resolving technical problems. This role requires hands-on administration of our Office 365 environment, including Exchange Online, Teams, SharePoint, user/group management, and mail flow configuration. You will also collaborate with stakeholders, identify opportunities for automation, and contribute to system improvements.

Key Responsibilities (Essential Job Functions):

Multi-task and work effectively on a team with a deep understanding of M365 in relation to the business, as well as independently, in a high-paced environment amid multiple projects, shifting priorities and deadlines.
• Champion the adoption of Office 365 services as appropriate for our business
• Comfort being a self-starter with time management skills, and ability to work independently
• Maintain a highly secure system through proper configuration and system access monitoring
• Promote best practices and stay up to date on communications about new and changed
• Participate in IT related projects.
• Responsible for tracking and documenting service requests and their solutions within the IT ticketing system.
• Manage and deploy patches and updates for operating systems
• Create, manage, and deploy system images for workstations
• Escalating tickets to the appropriate IT personnel as required and in a timely manner.
• Other duties as required.

Experience & Education:

• Bachelor's degree preferred, preferably in Computer Science, Management Information Systems or equivalent computer related degree from an accredited college or university.
• 5 or more years of technical experience required in Information Technology.
• 2 years of hands-on experience within the Microsoft 365 environment
• Strong understanding of cyber security best practices

Key Competencies:

• Possesses the ability to solve problems quickly in high-stress situations.
• Demonstrates the ability to manage PC Management software.
• Exhibits the capability to build strong client relationships and maintain their confidence.

• Intermediate knowledge of Windows technology, including Group Policy and Active Directory
• Basic knowledge of networking protocols and understanding of how they work (TCP/IP, DNS, DHCP, Subnet, VPN)
• Intermediate knowledge of Office 365, including Mail Flow, Distribution List, Office 365 Groups, and Microsoft Teams.

• Experience with imaging tools, patch management and conference room maintenance

ProDriven Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

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