Underwriting Technical Assistant - Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Under technical and moderate direction, support business growth and profitability goals in a fast-paced environment with a team by reviewing Two & Done (T&D) new business and managing renewals as assigned. Support the daily service demands of our agents and underwriting team. Work within a letter of authority on assignments of moderate to low complexity, hazard grade, and premium. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Underwrite and process renewal policies as assigned, which includes applying knowledge of coverage forms, rating plans and guidelines in selection and pricing of individual risks, change requests, and open communication with internal and external customers. Ensure adequate pricing of individual risks through proper classification, pricing, accuracy of information and adherence to company underwriting standards and philosophy. Refer all outside authority level to the appropriate level.
• Gather, analyze and evaluate risk exposure using available resources (e.g. application, survey reports, Data Cube, MVR's, loss history, industry publications such as SAGE, IRMI, and A.M. Best, and other information pertaining to business initiatives, etc.) and document results per Quality Assurance standards.
• Assign underwriter renewal accounts as status "underwriter exception" based on certain criteria as outlined in MUSIC renewal process. Those policies that fit auto renew will be placed into conditional renewal and those within the individual's authority and guidelines will be renewed.
• Determine appropriate solution for the agent and take necessary measure to obtain information needed to resolve inquires/transactions as quickly as possible including rating coverages or providing multiple quote revisions. Respond to all inquiries in a timely manner on coverage, agent questions and making policy adjustments based upon granted authority level. Maintain a suspense and follow-up system for outstanding underwriting items.
• Provide guidance to internal and external customers regarding various underwriting information including the MUSIC automated systems. Effectively communicate with internal and external customers. Reinforce the ease of doing business with MUSIC by meeting or exceeding customers' expectations and service quality on a consistent basis.
• Manage workflow within required SLR including reviewing all assigned Two & Done policies post issuance according to MUSIC processes.
• Process or assist in the processing of renewal policies, endorsements, manual policy issuance, handle BOR's in accordance with established guidelines and process reports and/or correspondence as directed by manager or assigned underwriters.
• Build and maintain collaborative relationships across the regions including mentorship, as assigned, of support staff. Work collaboratively with the regional underwriting team to provide seamless experience for our agency partners.

Knowledge and Requirements

• Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email.
• Display confidence and a willingness to take ownership of a request or problem.
• Demonstrate strong verbal and written communication skills.
• Demonstrate the ability to see the big picture while responding to changing conditions.

Education and Experience

• High school diploma or equivalent.
• 0-3 years of Commercial Lines experience
• Insurance Institute of America (IIA) Certification preferred.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.