Leave and Benefits Administration Manager

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Manager, Leave Administration will oversee the administration of leave of absence (LOA) programs and accommodations, ensuring compliance with all applicable federal, state, and local regulations. This role will manage relationships with third-party leave administration vendors and collaborate closely with internal business units and (BUs), talent leaders, and employees to ensure a seamless employee experience. Additionally, this role will support broader Benefits & Well-being initiatives, contributing to strategic planning and continuous improvement of employee programs.

Responsibilities:

• Lead and manage the day-to-day operations of Crowe's leave of absence programs, including but not limited to FMLA, ADA, parental leave, personal leaves, and short- and long-term disability.
• Serve as the primary liaison with external leave administration vendors to ensure timely, accurate, and compliant leave processing and reporting.
• Monitor and evaluate vendor performance, lead regular reviews, and escalate and resolve service issues as needed.
• Partner with HR, Legal, Payroll, and other departments to coordinate communication and administration of leave policies and accommodations.
• Update and maintain leave and accommodation policies, processes, and other documentation.
• Own and update internal resources for employees and leaders on leaves and accommodations.
• Interpret and apply federal, state, and local laws and regulations related to employee leave, including FMLA, ADA, and other applicable regulations.
• Develop and deliver training and guidance to employees, managers, and colleagues on leave policies, processes, and best practices.
• Analyze leave trends, metrics, and reporting to identify opportunities for process improvement and recommend solutions.
• Support and collaborate on broader Benefits & Well-being projects, including wellness initiatives, benefits communications, open enrollment, and policy development.
• Maintain current knowledge of best practices, compliance requirements, and emerging trends in leave management and employee well-being to continuously improve processes and automation using Workday and other HR technologies.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field required.
• 5+ years of experience in leave administration, including 2+ years in a supervisory or managerial role.
• Strong knowledge of FMLA, ADA, state-specific leave laws, and other relevant regulations.
• Experience managing external vendors or third-party administrators.
• Exceptional interpersonal and communication skills with the ability to work effectively across all levels of the organization.
• Strong analytical and problem-solving skills, with a focus on process improvement.
• Ability to manage sensitive and confidential information with discretion.
• HR or benefits certification (e.g., CEBS, PHR, SHRM-CP) is a plus.
• This role may be hybrid or remote depending on company policy and business needs. Occasional travel may be required for vendor meetings or team collaboration.

#Remote

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.