Assistant Director of Access Services - Downtown Library

The Assistant Director of Access Services is responsible for Access Service operations for the Downtown, Evansdale and Health Sciences libraries, including circulation, customer service, reserves, stacks management /maintenance, printing services, and study room reservations. Provides supervision to all Access Services staff in these libraries, while showing support and mentorship. Works with the Director of Access Services to ensure excellent front-line customer service at all libraries. Assumes responsibility for the department/libraries in the absence of the Director. Serves as building supervisor for the Evansdale Library.

Major Responsibilities

• In conjunction with the Director of Access Services, oversees services and operations of Access Services at the Downtown, Evansdale and Health Sciences Libraries, including circulation, customer service, reserves, stack maintenance, and printing services.
• Provides direct supervision, mentorship, and support to departmental employees, empowering them to excel in their roles.
• Evaluates employees regularly both formally and informally.
• Leads the Access Services training program for library student employees, ensuring continuous improvement and alignment across libraries with organizational goals, policies, and best practices, while fostering a supportive and inclusive learning environment.
• Creates a cohesive team approach to excellent service delivery and operations across all campus libraries while nurturing a culture of accountability, collaboration, and continuous learning.
• In consultation with the Access Services Desk Coordinators, coordinates goals for each location, ensuring excellent customer service and positive user experiences.
• Promotes and ensures an inclusive, welcoming, and safe library space for all users by implementing user-centered services, policies and procedures.
• Regularly communicates with the Downtown, Evansdale and Health Sciences Access Services staff regarding policy updates and issues affecting Access Services.
• Serves as Building Supervisor for the Evansdale Library; maintains library spaces and functional areas in collaboration with the Office of the Dean and WVU Facilities
• Works collaboratively with library space tenants to ensure comfort and space needs are met.
• Assists with long-range planning and implementation of strategic goals for the Access Services unit.
• In collaboration with the Director of Access Services, reviews, develops, and/or revises Access Services operations, policies and/or procedures based on learned experiences and input from users.
• Assists in the development and promotion of user-centric library services and online finding tools specific to Access Services spaces and print and electronic resources.
• Assumes responsibility for the department/libraries in the absence of the Director.

Condition of Work and Benefits

• Twelve-month assignment, 37.5 hours weekly M-F with occasional weekend and evening work possible
• Flexible work schedule possible
• Health and retirement benefits
• Generous paid vacation, holiday, and sick leave
• A supportive work environment with funding support for research and professional activities
• Faculty rank and status, non-tenure track, as determined by the WVU Library Criteria for Library Faculty Appointment, Retention, Promotion, and Merit.
• We anticipate hiring at the Assistant or Associate University Librarian rank with a salary range of $67,800-$73,800. Rank is determined by years served in a professional librarian capacity.
• Exemplary job performance, professional development and/or research, and service are required for reappointment and promotion in rank.

• Master's degree in library science from an ALA-accredited program.
• Experience in access services or resource sharing in a library.
• Successful administrative library experience in an academic library with evidence of progressively more responsible experience.
• Demonstrated collaborative and team-building skills.
• Strong service orientation, analytical ability, and interpersonal skills.
• Excellent communication skills.

Application Procedure

The application review process will begin May 15th and continue until the position is filled. A complete application must include:

• Cover letter
• Curriculum Vitae or resume
• Three current, professional references

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

About WVU Libraries

The WVU Libraries encompasses seven libraries: the Downtown Library which includes the West Virginia and Regional History Center, Evansdale Library, Health Sciences Library (Morgantown), Law Library, Health Sciences Library (Charleston), Mary F. Shipper Library at Potomac State College, and Beckley Library at WVU Institute of Technology. The William A. Neal Museum of the Health Sciences and its collections are part of the Libraries system and located on the Morgantown Health Sciences campus. Our collections include more than 1.4 million physical books, serials, and media and over 2.1 million electronic resources including ebooks, ejournals, streaming media as well as over 20,000 linear feet of special collections manuscript and archives holdings and over 100,000 books that document the unique history and culture of West Virginia and central Appalachia.