Senior UX Strategist

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Senior UX Strategist will be responsible for designing end-to-end journeys of employee-facing services using human-centered methods and processes to solve experience challenges.

This role will be working within Adobe's employee-facing User Experience Center of Excellence (UX CoE) team, consisting of researchers, designers and strategists. The role of this team is to create new and optimize current digital and physical workplace experiences for Adobe's employees, enabling improved employee satisfaction, productivity, and business outcomes.

As a Senior UX Strategist, you will enable experiences that are designed around the people that use them. This role is both strategic design thinking and design doing. This is a multidisciplinary design role where you will use the full range of your experience, exercising your skills in design, research, strategy, and product design.

• Understand stakeholder needs, and recommend scopes to achieve goals in the timeframe provided
• Facilitate the creation of aligned strategic visions for department services
• Leverage the insights, patterns, and desires from partner department projects to build the roadmaps and priorities of platforms and products
• Help partner departments navigate changing touchpoints, tools, and processes, determining the impact on current operations and how much change they can take on with each iteration
• Identify new opportunities to improve systems and processes with technology
• Advocate for the benefits of UX work to colleagues and collaborators to help them understand the value
• Lead the early stages of projects, conducting discovery with colleagues to understand, document, and communicate the current process and challenges
• Facilitate discovery sessions and workshops that uncover customer/employee/user problems, identify enterprise opportunities and propose new solutions
• Analyze and evaluate the constraints and possibilities of our complex systems and platforms
• Work with UX CoE (Center of Excellence) Researchers to plan and conduct thoughtful and ethical user research with users, front line staff and partners
• Work co-creatively with partner department staff to develop and recommend design solutions that are both desirable and feasible
• Translate employee needs into business/product/service requirements, and champion the (research-informed) employee experience
• Design the future state of backstage systems and front-stage user experiences.
• Craft and deliver compelling stories and presentations to communicate insights, concepts, plans and impact
• Create deliverables to express design solutions to the team and our partners, such as service blueprints, journey maps, and system maps

• 10+ years of experience ranging across all areas of design and design delivery.
• BA in Design, Service Design, HCI, or a related discipline, Master's preferred.
• Experience (and a love of!) solving complex design and technology problems using systems thinking.
• Ability to lead projects autonomously, including workshops, brainstorms, and consults on initiatives across various business units.
• Possess strong presentation, storytelling, and communication skills.
• Justify design decisions using research and data.
• Excel in facilitation and workshop leadership.
• Apply design research to uncover employee needs and challenges.
• Exhibit strong collaboration and relationship-building abilities.
• Be creative in how to solve ambiguous and complex problems.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.