Consumer Lending Processor I

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

Build and maintain successful member relationships by opening new member accounts, preparing, sending and receiving loan packages, and booking/funding consumer loans, while ensuring supporting documentation is received, reviewed and acceptable according to established policies and procedures.

Monitor, gather and track incoming documents, verifying the data collected and submitted.
• Ensure all required documentation is obtained. This includes verifying and reviewing credit reports; income documentation; employment history, etc.
• Work closely with borrowers and consumer lending staff to gather and prepare all documents needed to satisfy underwriting requirements.
• Interpret loan approvals and/or conditions and ensure that loans are complete and accurate prior to creating loans and disbursing loan proceeds.
• Initiate, send and receive loan closing packages, obtaining signatures electronically or by mail and collecting any applicable fees.
• Ensure all documents are prepared and finalized in compliance with regulatory and credit union policies and procedures.
• Review pending loan files daily to determine if any documents are missing and follow up with applicants to complete the process.
• Read and interpret income verification, credit reports, Carfax reports, collateral values including JD Power and KBB.
• Consistently meet or exceed department production goals.
• Maintain up-to-date knowledge of credit union products and services and communicate advantages and benefits to the members in a way that is fluent and insightful. Identify and execute opportunities to cross-sell Credit Union products and services.
• Thoroughly review all member documentation presented to determine legitimacy, including but not limited to, state or government issued identification, pay statements, and other member presented identifying documentation.
• Review fraud alerts and research member information regarding risk or fraud.
• Recognize fraud scenarios and documentation such as fraudulent paystubs, lease agreements, W2s, etc.
• Review membership information and identification documents identifying when there are discrepancies or irregularities, to determine the validity of information.
• Perform miscellaneous clerical functions and prepare miscellaneous documents and reports. Send appropriate letters and notices to members as applicable.
• Answer routine questions from members and staff by phone, email, or web messaging, directing them to appropriate personnel if additional assistance is required.
• Resolve problems that are within authority to resolve and refer problems that are beyond authority to supervisor along with a recommendation.
• Possess knowledge of all credit union services and products, to answer questions from the membership and other outside contacts.
• Assist with the training with the department as assigned.
• Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC), to ensure compliance with current regulations.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as assigned.

Education

• Two years college or equivalent experience

Work Experience

• 3-5 years of similar or related experience is required

Knowledge, Skills, and Abilities

• A high level of problem solving skills, and the ability to communicate in a clear, concise manner
• Must treat all members and outside contacts with a positive and cooperative attitude
• Excellent verbal communication skills to communicate professionally
• Works under general supervision and relies on experience and judgment to accomplish the goals of the department
• A high degree of poise and tact to represent the credit union positively to the membership and outside contacts.
• Ability to organize and prioritize work with minimal supervision
• Must be able to manage multiple projects and prioritize multiple tasks
• Must be accurate in all loan transactions and teller transactions
• Working knowledge of computer programs including Microsoft Word, Microsoft Excel, Microsoft Outlook and the internet
• Must have the ability to operate or have the ability to be trained to operate related office equipment including calculator, check printer, receipt printer, computer terminal (PC), photocopier and telephone
• Regular and reliable attendance is required

Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer