Director, Global Commercial Operations

ABOUT THE COMPANY:

Natus Sensory provides comprehensive diagnostic and therapeutic sensory solutions to healthcare providers and specialists across the globe through our commercial organization of sales, service, and marketing professionals. Our team of direct and indirect associates strives to continuously improve how we serve and support our customers every day. The Director of Global Commercial Operations is a champion of lean methodologies, kaizen, Six Sigma, or related tools, a strategic partner for the business, a connector and developer of teams, and a cultural change agent.

SUMMARY:

Natus Sensory, Inc. is seeking a dynamic and experienced Director of Global Commercial Operations to lead the development, deployment, and sustainment of Commercial Operations Processes through our Salesforce.com CRM tool. This key leader will bring a high level of expertise in customer-facing roles and work across regions and functions to design efficient processes that support sustained business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, deploy, and sustain Commercial Operations Processes using Salesforce.com CRM tool.
• Document procedures (standard work) and ensure all relevant associates are trained.
• Evaluate the performance and sustainment of commercial activities through leading and lagging indicators.
• Facilitate continuous improvement through kaizen and other lean methodologies.
• Develop and deploy tools and processes to achieve broader organizational objectives, including standard work, visual daily management, problem solving, root cause analysis, value stream mapping, customer segmentation, and transformative marketing.
• Act as a strategic partner for commercial leaders, prioritizing and leading process enhancements.
• Participate in the annual strategic planning process, providing data and insights to drive decision-making.
• Serve as a culture ambassador, coaching team members and fostering a continuous improvement mindset.
• Share knowledge and processes across the organization, developing talent and building long-term organizational muscle.
• Advance personal skills by forming connections inside and outside the organization.

Performance Measures:

• Launch and maintain Salesforce.com CRM tool.
• Improve opportunity funnel hygiene through standard work and dashboards.
• Deploy visual daily management to enhance sales success indicators.
• Improve sales order forecast accuracy.
• Support bookings and revenue growth.
• Develop tools to support global commercial team improvements, such as sales playbooks and service delivery standard work.
• Drive process improvements in service delivery and customer satisfaction.
• Enhance market visibility, lead generation, and marketing ROI.
• Improve price realization, product launch goal achievement, and funnel management.
• Develop and execute quarterly commercial improvement plans.
• Ensure the sustainment of continuous improvement initiatives, including kaizen events.
• Implement, adopt, and sustain business enablement tools.
• Foster a continuous improvement culture across the commercial organization.
• Ensure the achievement of return on investment in strategic acquisitions through continuous improvement activities

Travel Required: Some travel is required, up to 50%.

Supervisory Responsibilities: Directly manage and lead employees, overseeing hiring, training, performance appraisals, and conflict resolution.

QUALIFICATION REQUIREMENTS:

• Minimum of 5 years of experience in sales, service, and/or marketing.
• At least 3 years of experience in continuous improvement roles.
• Global business management experience with direct and indirect teams.
• Proficiency with business tools such as Salesforce.com, Visio, and Microsoft Office Suite.
• Bachelor's degree required; master's degree preferred.
• English language fluency.

Other duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any given time, with or without notice.

Pay Transparency

Actual compensation offered may vary depending on skill level, experience, and/or education.

• Aetna Medical Plans
• Peak Health
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits,
• Life Insurance Benefits
• Tuition reimbursement and more!

Affirmative Action/EEO Statement

Natus is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus' policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

Natus is committed to recruiting, hiring, and promoting people with disabilities and veterans. Applicants with disabilities may contact Natus via phone to request and arrange for accommodations.