New

PC/LAN Technician Senior

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
301 West Jefferson Street (Show on map)
Apr 22, 2025
Posting Date 04/21/25 Application Deadline 04/23/25 Pay Range $30.00 - $46.00 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Enterprise Technology About the Position As the PC/LAN Technician Senior, you will provide county customers with excellent customer service experiences, reliable communication, accurate issue assessment, and lasting resolutions that support the customers' business processes. You will be responsible for proactive, end-user-focused technical support of workstations, laptops, printers, virtual desktops, and other peripheral devices. You will also act as a subject matter expert for end-user computing experiences and provide comprehensive support for component systems and services. About Us Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance, with hybrid and alternative work schedule options Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Five years of technology-related experience, including performing a combination of installing, loading, configuring microcomputer hardware and software, detecting/resolving computer and printer problems High school diploma or GED A combination of post-secondary education and/or job-related experience may substitute for the required experience on a year-for-year basis We Also Value Associate's degree in Computer Science or an IT-related field Seven years of experience in desktop support in an enterprise PC environment Experience with Windows 11, Microsoft O365, Image creation Experience with user and device management in Microsoft Active Directory Endpoint solution experience CompTIA A+ and/or Server + certification, or ITIL Foundations PowerShell, Tanium, SCCM, Workspace One or Intune experience Job Contributions Configure and Maintain End User Computer Systems * Installs, configures, and maintains hardware and software applications for desktops and laptop fleet, computer systems, and peripheral equipment. * Participates in scaled departmental technology refreshes * Maintains accurate inventories of hardware, devices, and software * Assists with equipment moves, along with unloading of new equipment and disposal of old equipment to salvage vendor Customer Service * Meets customer demands, prioritizes workloads, coordinates activities, and ensures that activities comply with industry best practices and Maricopa County standards IT Service Management (ITSM) * Manages service ticket queues and resolves daily hardware and software support incidents and requests in a timely and professional manner * Serves as subject matter expert and/or top-tier (onsite) support * Serves as subject matter expert and/or top-tier (onsite) support * Research and monitors industry trends, technologies, and standards and can present proactive suggestions to supervisory or management level staff. Communication * Works closely with other groups to coordinate plans and activities to facilitate specific business outcomes. Identifies potential service level problems before they occur. * Maintains a high level of communication with customers with respect to scheduling support call follow-up and confirmation of resolution. Working Conditions Exerting up to 40 lbs. occasionally or negligible weights frequently; sitting most of the time Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions. Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!