New

Lead Nurture Specialist (Call Center)

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Baltimore
Apr 22, 2025
Remote Nurture Specialist Reports To: Lead Nurture Supervisor Shift: Mon-Sun from 9 AM-10 PM EST (This would be a 5-day work week with a total of 40 hours, must be flexible within these hours) Contract: 4-month contract (potential to extend until December) Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building strong relationships through outbound and inbound communications, identifying family needs, providing program information, and assisting with enrollment decisions. Key Responsibilities: * Educate and support families about our online program using a consultative approach. * Strive to meet registration goals and contribute to business growth. * Handle objections and concerns professionally. * Manage inbound and outbound calls and chat inquiries. * Register families using our education management system. * Understand state enrollment requirements to determine eligibility. * Maintain accurate records in Salesforce and the Education Management System. * Ensure student records comply with regulatory requirements. * Participate in ongoing training. * Perform other duties as assigned. Additional Skills & Qualifications * Demonstrated consultative sales experience and high-volume call metrics required * Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preferred. * Delivers quality enrollment conversions from inbound and outbound communication. * Commitment to a schedule within the hours from 8 am to 10 pm EST Monday-Friday. * Commitment to working overtime during peak season, July-September. * Excellent oral, written, and interpersonal communication skills. * Prior customer service experience preferred. * Prior experience in a phone queue is a plus. * Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook). * Possess a high degree of attention to detail and be able to multitask effectively. * Ability to follow explicit instructions consistently, but is also able to exercise good judgment when making work-related decisions. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 2, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.