New

Desktop Support Technician

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Irving
Apr 22, 2025
Description Provides support to Cowboys staff for technology related issues. Acts as an escalation point for all Tier 1 related technical inquiries. Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices. Maintains hardware and software on desktops and laptops across their site. Assists with support of VoIP phone system and cellular devices. Plan, design and implement special projects at the direction of IT staff Maintains technical proficiency on all Cowboys end-user computing platforms: oWindows and Apple Operating Systems. oMicrosoft Office Suite. oInternet based Applications. oDepartmental Applications. IT Asset Management oAssists with hardware and software deployments as well as procurement and installations. oIT Asset Disposition. Manages and updates knowledge base documentation and procedures. Provide Event Support for all Dallas Cowboys related entities. Provide Point of Sale Support for Dallas Cowboys retail locations; also provide Internet Service Provider Maintenance and Support. Maintains Executive Support as well as provide an escalation point for issues. Skills Desktop, Support, Troubleshooting, Hardware, mac, Windows, microsoft, Technical support, Imaging, Deployment Top Skills Details Desktop,Support,Troubleshooting,Hardware,mac,Windows,microsoft Additional Skills & Qualifications Minimum of a 4-year Bachelor's degree or educational equivalent preferred Minimum 2 years previous experience in an Information Technology support position Excellent general computer skills in both Microsoft Windows and Apple OS environments Ability to work well with people in a support and training role with strong communication skills Ability to effectively diagnose and repair computer hardware and software problems Understanding of computer networking concepts Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds Display professional image and demeanor Ability to travel as needed and willing to provide on-site support for multiple locations Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irving,TX. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.