Systems and Reporting Support Specialist

Are you passionate about technology and higher education? The Office of the Registrar is seeking a detail-oriented and proactive Systems and Reporting Support Specialist to join our team. In this dynamic role, you'll collaborate with key stakeholders to analyze and deliver crucial data to university partners and student information and success systems. If you have a strong analytical mindset, enjoy problem-solving, and want to make a data-driven impact on the student experience, we invite you to apply and help shape the future of our institution's data accessibility/utility. Special note: While this is historically on-campus role, exceptionally qualified candidates in the US may be eligible for remote/hybrid telework.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

The Systems and Reporting Support Specialist will provide comprehensive support for the enhancement, development, and implementation of technology solutions critical to the University mission. This includes the provision of exceptional support for all Registrar functions. Reporting to the Associate Registrar for Reporting and Tech, this position will execute several key functions including troubleshooting and resolving issues related to the Ellucian Banner and associated third-party systems, creating reports to inform business practice, and managing the security administration for several technical solutions. The Systems and Reporting Support Specialist will participate in business process review, proposing alternative solutions to enhance the efficiency and effectiveness of the office. Additionally, this position will maintain inventory and develop an upgrade schedule that supports the hardware, software and products necessary to the Office of the Registrar staff. The successful incumbent must exhibit a strong ability to communicate with multiple stakeholders and will create documentation, perform training and provide general support for all systems associated with Office of the Registrar functions. The incumbent will collaborate closely with internal and external stakeholders including Office of the Registrar, central IT, administrative staff, faculty, and third-party vendors and will be critical in developing a comprehensive Registrar's Office that can support the University.

Associate's degree plus a combination of education or experience in IT/technology equivalent to 2 years. Or, High School diploma or GED plus a combination of education or experience in IT/technology equivalent to 4 years.

At least two years of experience in business operation/reporting with a track record of increasing experience and responsibilities.

Strong problem solving skills; ability to develop and maintain complex SQL queries; proven management skills with the ability to manage multiple tasks, communicate project status and provide leadership/direction for an implementation process; programming skills with Banner-related products.

Strong knowledge of enterprise reporting tools; experience in troubleshooting applications and processes. Knowledge of Argos reporting tools and Ellucian Banner SIS is preferred.

None.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Salary minimum is $55,000.

Support the operations of the Office of the Registrar through in-depth understanding of technical and functional processes. Work with subject-matter experts to troubleshoot and develop comprehensive solutions with systems and processes.

Provide technical support to various operations within the Registrar's Office, including but not limited to; registration, graduation, transcript production, records management, scheduling and classroom utilization, and student/academic curriculum.

Design, produce and validate reports using report writing software, primarily focused in relational databases, having an intermediate understanding of how different data elements interact from various data sources including data warehouse, Excel, text files and other proprietary tables and databases.

Manage the 25Live system, including SIS integration, administration, and processes related to classroom space allocation and utilization reporting.

Develop and provide training documentation for end users of systems supported by the Office of the Registrar Develop and provide training documentation for end users of systems supported by the Office of the Registrar, including but not limited to job aids, in person training, and web site resources.

Perform security administration for Ellucian Banner Student, Degree Works, College Net 25Live, and related systems; including routine security management and regular system access audits.

Provide secondary technical support for the Ellucian Banner SIS, Degree Works, Watermark Curriculum Strategy, 25Live system and related systems.

Develop automated processes to eliminate manual procedures ensuring improved quality, increased accuracy and reduces processing time.

Support Registrar's Office staff with troubleshooting of all programs associated with Office of the Registrar duties; maintain technology inventory and create and schedule upgrades to technology and provide inventory control support.

Maintain a basic understanding of all Office of the Registrar functions to provide backfill support as needed.

Perform other related duties as assigned.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.