New

Desktop Support Analyst

TEKsystems
$15.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Apr 23, 2025
Description The Desktop Support team specializes in administration, support, installation, specifications, and maintenance of end-user hardware and software systems. The team must exercise constant discretion and independent judgment in the pursuit of supporting, analyzing, and evaluating end-user hardware and software systems. Responsible for meeting the Service Level Agreements for the Desktop Support incident and request queues. Additional Skills & Qualifications Triage the queue for tier two support of the end user incidents and request. Provide customers with a quick resolution and high levels of satisfaction, including achieving internal SLA's. Support and follow problem resolution knowledge base. * Provides backup support from Help Desk Technician's when needed. * Assist users with more difficult and time-consuming problems on various types of technology hardware, network, computer system procedures, computer software, and telecommunications equipment. * Coordinate and communicate with hiring managers on the status of the install of new hire desktop hardware and software. * Suggest improvements on policies and procedures or hardware and software changes to reduce end user problems and improve the employee experience. End User Software and Hardware Support * Utilize the technology, toolsets and workflows for deploying desktop computer systems, applications, and other settings. * Install desktop computer hardware, software, telecommunications, and peripherals for new hires and employee transfers. * Use Microsoft tools to support and manage end user desktop/laptop and applications. * Initiate and participate in desktop troubleshooting tasks such as, but not limited to; desktop hardware, application, printer, and peripheral devices. Desktop Support Analyst * Support the life cycle management process for hardware and software applications (build, maintain, retire, dispose). End User Software and Hardware Management * Follow and support the formal IT and Helpdesk policies, procedures, and standards. * Maintain and follow company approved security policies. * Provide support and services for projects associated with end user desktop and software services. (i.e. OS/Software upgrades, new products, office moves, etc.). * Follow incoming and outgoing asset inventory procedures for hardware, software, and peripherals deployments. * Adhere to policies and procedures for software license deployments and compliance. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on May 3, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.