Insurance Customer Service Representative
 TEKsystems | |
$17.00 - $18.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Michigan, Troy | |
 Apr 23, 2025 | |
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*Job Title:* Insurance Servicing Representative
*Responsibilities* * Handle 35-45 inbound calls per day; average call duration is 11-14 minutes. * Address insurance servicing questions from borrowers, insurance agents, and financial institutions, primarily related to homeowners' insurance. * Respond to queries regarding payment and coverage issues. * Research and document calls using various systems while ensuring accuracy and timeliness. * Maintain professional communication and uphold internal and external service standards. * Utilize problem-solving skills to provide resolutions effectively. *Must Have:* * At least 1 year of recent customer service experience (call center experience preferred, but front desk/admin experience acceptable). * Proficiency in Windows PC and software navigation. * Strong verbal and written communication skills for phone and email correspondence. * Active internet connection for remote training and work. * Reliable transportation for on-site training. *Nice to Have:* * 2+ years of call center experience. * Insurance or mortgage experience. *Pay and Benefits* The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Troy,MI. *Application Deadline* This position is anticipated to close on May 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |