New

Customer Service Representative

SCR
$17 - $20 per hour - Hourly wage is commensurate with experience; Full company benefits, including health insurance with company HSA match; company-paid Dental, Life, and Short-term disability insurance; 401k/Profit Sharing; Vacation, Holiday, & Sick p
401(k), profit sharing
United States, Minnesota, Brainerd
Apr 23, 2025
St. Cloud Refrigeration is proud to be family owned and operated for over 60 years! We are the Midwest's leader in commercial refrigeration, HVAC, building automation, and food service design, installation, and maintenance. Family-owned and operated since 1957, SCR's multiple divisions serve all of Minnesota, parts of Wisconsin, North Dakota, South Dakota, Iowa, and beyond. Our customer focus and commitment to quality are second to none! At SCR, our employees are like family. We believe in providing opportunities for both personal and professional growth, based on the understanding that employee satisfaction directly impacts customer satisfaction. The result is the loyalty and longevity of employees who take great pride in their work, and a company our customers can count on. Our Core Values Perseverance / Integrity / Family / Stability / Competency Roles and Responsibilities Respond to customer service calls, create corresponding work orders, and forward them to the service dispatcher for assignment Develop a comprehensive understanding of service customers and their specific needs Maintain accurate records of customer memberships and coordinate the scheduling of annual maintenance services Register equipment to ensure compliance with manufacturer warranty requirements and to maintain warranty coverage Review time tickets daily to ensure the timely completion of tasks and identify any outstanding work Assist in the preparation of time tickets for billing purposes, including adhering to special customer procedures Maintain knowledge of blanket contracts and understand the scope of services covered under each agreement Order necessary parts, track their arrival, and verify the accuracy of purchase order numbers on packing slips Possess knowledge of vendor and customer warranties and manage the paperwork for parts returns Foster and maintain strong relationships with subcontractors to ensure smooth service operations Additional Responsibilities Perform other duties as assigned by supervisor Minimum Requirements High school diploma or equivalent Previous experience in a customer service role or a similar field Excellent verbal and written communication skills Strong interpersonal skills with the ability to build rapport and resolve issues effectively Proficient in the use of office software (e.g., Microsoft Office) and basic office equipment Ability to manage multiple tasks and remain organized in a fast-paced environment Demonstrated problem-solving abilities and attention to detail Positive attitude and a strong work ethic Preferred Requirements Post-secondary education or relevant certification Physical Requirements Ability to sit up to eight (8) hours per working day Ability to regularly lift and/or move objects up to 10 pounds Ability to stand, walk, climb, stoop, kneel, crouch, reach with hands and arms, use hands and fingers to grasp and handle objects What's in it for You Health Insurance with company-match HSA Company-paid Dental, Life, and Short-term Disability insurance 401k/Profit sharing Vacation, Holiday, and Sick pay Being a valued & appreciated team member of a premier family-owned company