Sales Engineer

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

We are actively hiring a full-time Sales Engineer to join our Delivery team and support the continued growth of Bamboo Health. Bamboo Health offers technology products and services that provide the tools necessary for healthcare organizations to perform whole person care coordination for their patients.

This role will primarily be responsible for supporting sales activities by serving as an operational and technical subject matter expert, ensuring new implementations are appropriately scoped and sold, and maintaining alignment between key stakeholders across various teams (Sales, Delivery,Product), and the customer as closed-won deals progress into implementation.

What You'll Do:

• Partner with members of the Sales organization to provide operational and technical expertise and support by attending sales meetings/calls as needed
• Prepare and develop technical presentations to explain Bamboo Health's products and services to customers
• Scope customer requirements, determine required product(s), pricing packages, contracting needs, and coordinate with the Sales team to ensure the strategic considerations of proposed solutions are represented in customer-facing documentation.
• Surface demand for new product(s) and capabilities to Product and Engineering. Factor development timelines into scoping/deal design for active Sales opportunities.
• Support the Sales team during the approval/escalation process of non-standard pricingpackages, RFP responses, and Statements of Works via the Deal Review process
• Own maintenance and continuous improvement of standard RFP content, DDI pricing models, and Statement of Work language
• Facilitate smooth post-sale customer handoffs between Sales and Delivery (implementation) teams
• Design, build, and refine processes and playbooks in support of the responsibilities above

What Success Looks Like...

In 3 months...

• Develop solid understanding of Bamboo Health's products and services, Launch packages and SOWs, and onboarding processes
• Establish relationships with Sales, Delivery, and Product team members
• Begin to demonstrate subject matter expertise by participating on Sales meetings/calls and RFP writing

In 6 months...

• Demonstrate mastery of Bamboo Health's products and services, Launch packages and SOWs, and onboarding processes
• Assume ownership of RFP development, pricing activities, and development of materials for escalation calls
• Coordinate with Sales Engineering Director and Sales team to own the development of materials tied to the Deal Review process for applicable sales opportunities

In 12 months...

• Influence product, service, and process improvement by representing the prospect's point-of-view from an operational and technical perspective
• Oversee the process for playbook development for end-to-end intake of Sales support requests, RFP writing, and hand-offs from Sales to Delivery

What You Need:

• 7+ years of experience in sales or similar customer-facing roles, in the healthcare or technology industries a plus
• Demonstrate a strong understanding of technical product capabilities and the ability to translate customer requests into existing or net new product functionality
• The ability to relate technical information to technical and non-technical stakeholders
• Experience with high-growth companies a plus
• Demonstrate a "go-getter" attitude with a desire to make a meaningful impact on the Sales Engineering team
• Proficiency in CRM software and sales tools, such as Salesforce or HubSpot
• Ability to manage multiple projects simultaneously and meet deadlines
• Strong organizational skills and attention to detail
• Strong analytical and problem-solving skills, with a high level of judgment and creativity in designing innovative solutions.
• Demonstrated ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

What You Get:

• Join one of the fastest growing health IT companies in the country
• Have the autonomy to build something with an enthusiastically supportive team
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
• Receive competitive compensation including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.