Regional Manager

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Regional Manager for Herman Miller is responsible for supporting a sales team, maximizing revenue while providing a high standard of customer service. You will be responsible for overseeing Herman Miller stores within a designated geographical area. This includes managing a team of General Managers and their sales team, training, conducting in-person store visits, developing sales strategies, achieving revenue goals, monitoring sales performance, building customer relationships, and ensuring the smooth operation of sales operations within your region. You will report to the Senior Director of Herman Miller Global Stores.

Key Responsibilities:

• Leading sales teams: coaching, motivating, and developing a team of General Managers to achieve individual store and brand sales targets.
• Exhibit world-class service: model and uphold the MillerKnoll Values + Actions with internal + external customers.
• Market analysis and strategy development: analyzing market trends, competition, and customer needs to create effective sales strategies for their region.
• Sales goal setting: setting realistic sales targets for the teams and monitoring progress towards achieving them.
• Sales training and development: providing ongoing sales training and coaching to General Managers and Sales and Design Specialists on product knowledge, selling skills, and customer service.
• Performance monitoring and reporting: tracking sales metrics, analyzing performance data, and reporting key insights to executives.
• Budget management: managing sales budgets within the region and ensuring efficient allocation of resources.
• Recruiting and hiring: identify and hire new General Managers to fill open positions within the region. Assist with hiring Sales and Design Specialists as needed.
• Store visit oversight: regularly visiting stores in their region to monitor sales activities, connect with sales team, gain insight into the store's performance and provide support to General Managers and their teams.
• Collaboration with other departments: working with marketing, human resources, customer service, and other business partners to ensure alignment and support sales initiatives.
  

Qualifications:

• 3+ years of transferable retail management and multi-location responsibility
• Travel and manage locations in the geographic area, spending 80% in stores within the area.
• Must be a hands-on leader with an entrepreneurial spirit, solution-based mindset, and attention to detail.
• Demonstrate results in previous leadership roles.
• A proven ability to train and lead all levels of store team; to include General Managers and Selling Associates
• Outstanding communications skills-verbal, written, and listening.
• Ability to act with urgency in a dynamic environment to make decisions that comply with MillerKnoll procedures.
• Commitment to providing World Class customer experiences, quality operations, and a high level of professionalism.
• Strong organizational skills and conflict resolution skills.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.