Senior Credit/Compliance Manager

Pendleton Woolen Mills is a lifestyle brand rooted in the Pacific Northwest. Our mission is to create quality products that embody craftsmanship, enrich lives, and connect generations. We are looking for a skilled, detail-oriented Senior Credit/Compliance Manager to join our team!

POSITION SUMMARY

The Senior Credit/Compliance Manager is responsible for maintaining sound and constructive credit policies, procedures, and practices; administering the PWM credit operations in a manner that will aid in the merchandising of PWM products, enhance customer goodwill, promote customer growth and stability, and provide for the prompt turnover and adequate protection of the company's investment in accounts receivable. Accountable for the entire credit-granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, to optimize the mix of company sales and bad debt losses.

ESSENTIAL FUNCTIONS OF THE JOB

• Oversee all duties of the credit and accounts receivable staff
• Formulate, establish, and maintain general credit policies, procedures, and practices
• Organize the Credit operation to ensure the responsible and judicious granting of credit, the efficient collection of accounts, and the pursuit of delinquent accounts
• Oversee credit-granting process with an approval limit of 500K
• Establish terms of sale for new and existing customers
• Produce monthly Credit and A/R reporting to keep management informed
• Conduct/oversee periodic performance reviews
• Establish goals and KPI's for the credit and accounts receivable team
• Oversee write-off administration
• Oversee Accounts Receivable
• Set and maintain yearly Credit/AR budget
• Review, negotiate, and approve yearly credit contracts
• Build and maintain relationships with collection agencies, credit reporting agencies
• Review vendor agreements and compliance documents to ensure PWM is adhering to all domestic and international regulations
• Work closely with the Controller and the accounting team to ensure appropriate GL distribution
• Produce monthly A/R reconciliation reporting to the controller
• Participate in the yearly audit process

CORE SKILLS AND COMPETENCIES

• Strong negotiation skills
• Ability to work under pressure
• Ensure credit operations meet guidelines and periodic objectives set by PWM management against the company's strategic plan
• Review and approve credit exposure of up to 500K
• A/R delinquency and bad debts are limited and within scope
• Provide resources and guidance on gathering and maintaining customer information
• Review aging to limit bad debt exposure
• Consistent review of held orders, DBT or bad debt, future concerns or opportunities
• Publish monthly reports on Past due and Held orders.
• Provide support for credit decisions to ensure procedures are being followed
• Timely follow up on collection assignments and, bankruptcy filings
• Good overall understanding of finance concepts and accounting principles
• Thorough understanding of industry group reporting
• Excellent knowledge of legal aspects of credit, including credit law, litigation and bankruptcy
• Experience in leadership and coaching
• Requires accuracy and attention to detail
• Strong interpersonal, verbal and written skills
• Ability to prioritize assignments and work effectively under time constraints
• Cultivates new ideas, processes and systems that can help achieve "LEAN" fundamentals
• Incorporates best practice principles
• Strong time/task management skills and ability to work with minimal supervision.
• Accept responsibility and be accountable for individual and team activities

SYSTEM AND SOFTWARE QUALIFICATIONS

• Excellent knowledge of credit information systems and resources available.
• Experience in system upgrades
• Strong proficiency in MS Office suite
• Knowledge of credit information systems and resources available
• Email- Microsoft Outlook
• Knowledge of Adobe
• Understanding of online document management systems
• Navigation of online vendor and financial portals

EDUCATION AND EXPERIENCE

• Bachelor's degree and professional credit certification CBF (Credit Business Fellow) or CCE (Certified Credit Executive).
• At least five years of experience in credit management in Wholesale Business-to-Business collections
• Knowledge of federal and state collection laws and regulations
• Two years of international Credit experience
• Strong planning skills and experience; ability to formulate goals and objectives.
• Strong organizational skills; ability to translate policy, goals, and objectives into procedures and organize job positions to execute
• Strong leadership management skills, including hiring, evaluating, and terminating.
• Strong control and reporting skills.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

• Good motor skills for oral and hand-written communications. This position requires much communication with customers, management, and other employees via telephone, email, and letters.
• Able to talk on the phone. Speak English clearly. Multilingual skills are a plus.
• Read documents with fine print.
• Sit or remain stationary for long periods of time.
• Mental demands for time-sensitive activities.
• Able to work Monday through Friday, including some seasonal overtime. Available and willing to work extended hours to meet deadlines and complete special projects.

OTHER REQUIREMENTS

• This position requires quarterly travel to industry meetings.
• This position requires attendance at local bi-monthly industry group meetings