Level 1: Field Services Technician Intern

THE HIGH LEVEL

This eight-week internship program located in Fairfax, VA or Herndon, VA is designed to provide you with education, experience, and exposure to IT Support. We're seeking students who are passionate about innovation and technology, bring positive energy, and are committed to growth and success.

As an intern, you will work directly with our field services team to understand how we provide end user technical support to the Virginia Information Technology Agency (VITA). Additionally, you will support our field services team with specific program and project work, while receiving training and mentorship to enhance your skills.

At the end of the program, there will be potential opportunities for a full-time offer or a return offer for another program.

DOES THIS SOUND LIKE YOU

• Problem Solver: You leverage your technical understanding and provided resources to identify and address challenges through innovative solutions.
• Team Player: You effectively collaborate in a team environment to drive collective success while prioritizing networking and building strong relationships with your cohort, as well as with the field services teams.
• Proactive Learner: You demonstrate a commitment to personal and professional growth by seeking out training and mentorship opportunities to enhance your skillset and understanding.
• Future-Oriented: You understand how your contributions support the future of the business and express clear interest of pursuing a full-time position within the organization.

WHAT YOU'LL BE DOING

• Receive pertinent training, mentorship and participate in professional development activities that will add value to your skill set
• Contribute to solving mission-critical technical challenges and provide innovative solutions that align with customer needs

• Provide comprehensive and timely resolution of all end user technical issues
• Installs, maintains and repairs for products such as equipment, integrated systems, and software
• Break/fix software & hardware support such as OEM-certified warranty repairs
• Troubleshoot issues involving applications on and off premise (e.g. cloud)
• Provide IT support remotely via remote administration tools or desk side
• Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
• Provide end user device configuration
• Imaging of Commonwealth devices
• Execute application installations, patch and driver update testing and distribution

WHAT YOU BRING TO THE TABLE

• Student with 30 or more credits currently enrolled in IT Technical Support, C.S.C or relevant IT related courses
• You have a real passion for technology, creative thinker and problem solver
• Proven leadership and interpersonal skills, with the ability to work independently and in a team environment
• A self-starter who can meet deadlines, work with a sense of urgency, multi-task, prioritize, and work well under pressure
• Attention to detail and time management skills are essential to ensure accuracy
• A valid Virginia driver's license AND reliable transportation is required
• Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)
• Ability to lift a maximum of 30lbs

TRAVEL REQUIREMENTS

Must be willing to be onsite 2 days a week

WHY YOU'LL LOVE IT!

• Collaborative Environment -Collaboration isn't a buzzword, it's the key to our success. You'll work closely with your cohort and various teams across Iron Bow, ensuring alignment and driving exceptional outcomes.
• Thriving Culture -At Iron Bow, we value innovation, diversity and growth. Our inclusive environment promotes creativity, and professional development.
• Impactful Work - Be part of projects that make a meaningful difference to our clients and communities and contribute to the success of our IT support.
• Education - Participate in comprehensive training sessions that deepen your understanding of IT support and processes, Iron Bow's technology offerings, and industry best practices. You will also have access to other relevant trainings.
• Experience - You will have the opportunity to gain hands-on experience and apply your knowledge, develop your skills and enhance your technical understanding.
• Exposure - You will have the opportunity to connect with our Executive Leadership team and gain invaluable insights from IT leaders.
• Mentorship - We understand that mentorship is essential to professional growth and will provide you with guidance, feedback, and support as you navigate through the program and your career journey.
• Resources - We provide the tools and support you need to succeed; we're committed to continued investment in our people.