Senior Business Analyst

The Underwriting Department plays an integral role in supporting the financial "bottom line" for Blue Cross and Blue Shield of Alabama. Its role is to establish appropriate premium rates and administrative fee levels for all customers based on the benefit levels selected. This is achieved through sound pricing, rating techniques, and trend analysis. Underwriting works closely with the Marketing Department to support sales efforts and to recommend benefit options that maintain financial viability for the customer. Underwriting also ensures timely and accurate groups setup and maintenance as well as providing reporting and other data.

The Senior Business Analyst is responsible for large-scale project management, which may include external vendor systems. The incumbent must use sound analytical skills to independently research and analyze processes. Research must be thorough and complete so that all aspects of the process are accounted for. Based on findings, use critical thinking and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. The Senior Business Analyst must recognize opportunities to improve accuracy, timeliness, efficiency, and productivity. The above is accomplished with minimal supervision. Projects will have clearly stated deliverables and due dates. The incumbent will develop recommendations and present to management either in written form or through oral presentations.

Responsibilities include but are not limited to evaluating and recommending changes or enhancements to a business process or system; identifying and resolving business rules, data integrity or software issues; and designing data retrieval for reporting and analysis, response to legal requests; timely and accurate reporting of data to upper management; and implementing process improvements. Accomplishes all assigned job functions in a manner that optimizes departmental effectiveness while maintaining confidentiality.

• Bachelor's Degree
• Minimum of 3 years of experience in business/data analysis and managing small to medium scale projects, including gathering requirements, developing project plans, fit/gap analysis and preparation of functional design documents
• Excellent analytical and problem solving skills
• Advanced experience collecting and analyzing complex data and providing recommendations using independent judgement
• Advanced level of experience using Microsoft Office products (Word, Excel, PowerPoint, etc.) or other analytical tools
• Experience using organizational and time management skills managing project priorities effectively, working independently, and making decisions without management input based on established policy or precedent while keeping management informed
• Experience working with complex situations, tasks or problems, analyzing them using a systematic approach and identifying patterns and connections
• Excellent oral and written communication skills
• Excellent interpersonal skills with experience interacting and building professional relationships with all levels of staff and external resources
• Experience developing user acceptance testing scripts and leading system implementations
• Experience leading project teams and mentoring others
• Experienced in process improvement, utilizing PEGA for optimization and automation preferred
• Familiarity in configuring and utilizing dashboards for data visualization and insights preferred
• Experience writing basic queries using SQL and Tableau is preferred

The work location for this position will be hybrid (onsite/remote).

Position is based in Birmingham, AL.

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We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.
Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association