Patient Access Associate 2

Inova Physical Therapy at Ashburn is looking for a dedicated Patient Access Associate 2 to join the team. This role is a full-time, 10-hour shift working Monday - Friday and every other Saturday. The shifts vary and hours of operation are 8:00 a.m. - 8:00 p.m. with limited hours on Saturdays.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associate 2 Job Responsibilities

• Responsible for admitting/scheduling patients, conducting insurance verifications and providing financial counseling.
• Ensure patient safety by demonstrating effective problem solving and effective communication skillsets.
• Expresses sincere concern and empathy when dealing with customer complaints and engages in active listening
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience:1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle. Bachelor's degree in lieu of experience.