Technical Onboarding Engineer

While some may call it a trick, we know it's something more. At Cisco Meraki, "magic" is the result of our people's energy and passion. It's crafted by the innovation, collaboration, and drive of our team, who together build a dynamic community and empower us to address interesting challenges for our customers. We see it unfold as technology seamlessly integrates, challenges transform into intuitive solutions, and everyone is valued for their outstanding contributions.

At Cisco Meraki, we empower organizations of every size and industry to build seamless, impactful digital experiences for their customers and teams. Our innovative platform simplifies complex technologies, making them feel effortless-almost like magic. We thrive with a culture of collaboration, inclusivity, and flexibility. This approach enables us to create secure, accessible, and forward-thinking solutions that make a difference. By fostering an environment where creativity and diverse perspectives are celebrated, we help passionate individuals focus on what matters most: driving meaningful outcomes in an increasingly connected world.

Our diverse, forward-thinking team designs technology that allows customers to focus on what truly matters. We thrive in an environment that values bold ideas, embraces challenges, and prioritizes collaboration to help our customers reach their goals with confidence and clarity.

Believe in magic? Join us. You belong here (You probably knew that already).

Don't believe in magic? Join us and start creating the kind of magic you can believe in.

Cisco Spaces is a ground-breaking cloud platform that transforms the way businesses engage with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes on a global scale by using their existing Cisco infrastructure.

As a Technical Onboarding Engineer, you will play a meaningful role in ensuring our customers deploy the Cisco Spaces OS, and adopt advanced use cases. Your role involves close collaboration with various teams to remove technical blockers & ensure that our customers achieve their desired outcomes. You will work across different Cisco technologies to troubleshoot & deliver use cases that include asset tracking, conference room utilization, and wayfinding.

• You will work hand in hand with product adoption & sales teams to help our customers validate wireless design for smart spaces use cases and deploy the OS.
• Serve as the technical go-to to validate deployments, work through challenges or bugs, and prevent them from becoming adoption blockers
• Collaborate with sales, engineering, and product teams to address customer needs & ensure a smooth deployment of the product.
• Develop documentation to proactively address customer pitfalls as they are identified, ensuring that other customers do not make the same mistakes.
• Identify & resolve technical issues with the customer, with the ability to escalate to specialist teams when necessary
• Maintain strong communication and a quick response time with customers as you work to unblock their technical issues, ensuring they are advised and supported throughout their journey

• Deep technical knowledge of Cisco wireless networks
• Existing knowledge of the Cisco Spaces platform and typical customer use cases
• Experience designing, deploying, and troubleshooting wireless networks
• Experience with network design tools like Ekahau, Hamina
• Experience with network management tools like Catalyst Center, Cisco Prime
• Experience with tweaking RF parameters in high density wireless deployments like FRA and RRM
• Outstanding communication and organizational skills
• Ability to set expectations with customers to propel them forward in their adoption journey
• Experience in training, creating documentation and other collateral, and customer support or management
• An in-person, practical approach to problem-solving with a strong sense of ownership
• Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
• Preferred: Experience deploying Cisco Spaces in a customer environment

We encourage you to drop us a line even if you don't have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.