Global Returns Support Representative
 TEKsystems | |
$19.00 - $20.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Arizona, Phoenix | |
 Apr 26, 2025 | |
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Join a growing team with a great company!
Description The Global Support Team Representative will be responsible for answering incoming tickets via email regarding the status of equipment returns. They will create RMAs, generate return shipping labels, and close cases for global customers, specifically in India and Brazil. Skills * Customer support * Email communication * Written communication * Help desk support * Customer service * Zendesk * Ticketing systems * Salesforce * Shipping logistics * E-commerce Top Skills Details * Customer support * Email communication * Written communication * Help desk support * Customer service Additional Skills & Qualifications * Excellent written communication skills * Strong customer service skills * Experience navigating multiple systems simultaneously * Experience creating RMAs and generating shipping and return labels is a significant plus *Pay and Benefits* The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Phoenix,AZ. *Application Deadline* This position is anticipated to close on May 2, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |