Customer Service Representative

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Scottsdale
Apr 26, 2025
Description * Develop and maintain in-depth knowledge of processes and solutions relevant to this role. * Resolve customer issues through phone, email, or chat by identifying the cause of the problem, selecting and explaining the best solution, and expediting correction or resolution. * Adhere to communication procedures, guidelines, and policies, and accurately document all customer interactions using Salesforce Cases. * Provide precise, valid, and comprehensive information by utilizing the appropriate processes and tools. * Achieve personal and team performance targets related to phone and case metrics. * Submit process or performance improvement suggestions to your Support Manager. Skills * Customer service * Customer support * Email * Chat * Salesforce * CRM * MS Dynamics * Multi-channel communication * InContact * Multi-tasking Top Skills Details * Customer service * Customer support * Email * Chat Additional Skills & Qualifications * Proficient in handling Chat, Email, and Phone communications. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position is anticipated to close on May 2, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.