Customer Service Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Apr 26, 2025
Description * Take inbound to answer questions and work towards a solution (40-50) and make outbound calls when available (90-120+ calls a day) and use various collection strategies to collect on past due bills. * Answer customers questions regarding bill. * Show an effort to their clients that their making outreach to their leads. * Offer options on how to pay/negotiate payment in full or set up payment arrangements. * Will only contact customer 1 time to inform them on their balance. * Manage and review accounts to identify adjustments, discrepancies, and create a request for resolution. * Main system (Cubs - CRM) filing system- inputting customers information and make notes into the Cubs system. * Use Noble for receiving calls and dialing out. Required Skills & Qualifications * Nothing less than a year at each job or position * 1+ year of call center experience * Someone who performs well with upset customers face to face or over the phone * Some who is well spoken or professional over the phone * Basic computer (restarting a computer, using an internet browser, Microsoft Office, and typing) skills * Basic math skills * Ability to multi-task, strong listening skills, and proven reliability/punctuality in past positions required NICE TO HAVE * 1-2 years of recent collections experience or knowledge of state and local collection laws is preferred * 1+ years of Microsoft Office Exp. * Bilingual in Spanish (or Portuguese) Thank you for your consideration and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems Recruiter to discuss the next steps in our hiring process! Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX 78216. Application Deadline This position is anticipated to close on May 2, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.