New

PC Support Tech

TEKsystems
$24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Des Moines
Apr 26, 2025
Description -Looking for someone with an understanding of organization, communication, customer service. -This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate. -Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses Other hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information. - -Training turnaround is 1 month. -Soft skills important here. Call Center or Customer Service experience a plus -Prefer someone with a 4-year degree or working toward/close to receiving a degree. -Call numbers will depend on the day, could be 15-30-some days will be busier than others. Info: The position is open because they are looking to backfill for letting the competitions person go. They are looking for a candidate to add to staff to assist with current workload and help SLAs. In this role, the candidate will work closely with Advisors requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service. The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls. ServiceNow Active Directory passwords Multifactor Authentication (MFA) Virtual Desktop Interface (VDI) Virtual Private Network (VPN)/ Zscaler and Pulse Secure Azure Office 365, including SharePoint, Teams Hardware support for laptops, desktops Walk up support and meeting room when in that rotation. a. Must Haves i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills * Must be able to maintain accuracy and confidentiality * Possess strong problem-solving and big-picture/conceptual skills * Must be able to work with people at all levels and demonstrate the ability to understand and embrace change. Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Des Moines,IA. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.