MSR (GPO) - 06/09
 TEKsystems | |
$17.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Florida, Pensacola | |
 Apr 26, 2025 | |
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Job Title: Member Service Representative (MSR)
Job Description We are seeking a dedicated Member Service Representative to respond to inquiries and requests from members and other individuals in a high-volume, 24/7 contact center environment. You will provide information about our products and services, ensuring an optimal member experience through active listening and system adaptability. Your role will also involve performing transactions related to savings, checking, consumer loans, credit cards, IRAs, and advising members on other products that may meet their needs. Responsibilities * Respond to member inquiries and requests in a timely manner. * Provide comprehensive information about products and services. * Adapt quickly to multiple systems and engagement methods. * Perform transactions for savings, checking, consumer loans, credit cards, and IRAs. * Advise members on products and services that fit their needs. * Ensure policy compliance and high-quality customer service. * Manage a high volume of inbound and outbound calls in a structured environment. Essential Skills * Proficiency in customer service and data entry. * Experience with inbound and outbound call handling. * Ability to work in a high-volume, structured environment. * Strong active listening and problem-solving skills. Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles, banking/mortgage, or high-volume retail environments. Why Work Here? Join the largest credit union in the world, serving the financial needs of military personnel and their families globally. Work in a highly supportive environment with over 343 branches worldwide, ensuring a rewarding experience by helping our members. Work Environment Our Contact Center operates 24/7/365, providing support to members worldwide. We prioritize work-life balance, allowing you to choose shifts that suit your lifestyle. Most shifts offer flexibility, with start and end times varying within an hour. Breaks and meals are scheduled, and you may handle calls continuously for up to four hours. This position offers a hybrid/onsite work arrangement. Job Type & Location This is a Contract to Hire position based out of Pensacola, Florida. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |