New 
Bilingual Service Representative - French
 TEKsystems | |
$23.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Florida, Orlando | |
 Apr 28, 2025 | |
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We are seeking compassionate and tech-savvy healthcare customer service representatives to join our team! The ideal candidate will have customer service experience, excellent French/English communication skills, and a passion for helping others.
*Job Responsibilities:* Member Success: Provide support to active and prospective members of an online mental health therapy platform by responding to email inquiries about the platform and services. Assist members with refund, financial aid and subscription based questions as well as password resets and how to setup memberships. Therapist Success: Respond to e-mails from therapists to answer questions regarding navigation of the platform, provide scheduling support, answer account based questions, etc. Conduct proactive outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn. Collect and funnel users' feedback, issues and requests to the proper channels. *Qualifications:* - 1+ years of customer service experience via phone and email (healthcare or insurance verification experience preferred) - Excellent written and verbal communication skills. - Highly empathetic with a passion for helping others. - Tech-savvy, with the ability to learn and navigate various systems confidently and effectively. - Must be bilingual in French (France) and English *Pay and Benefits* The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on May 2, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |