eSupport Summer Intern

The main purpose of the role is to conduct research on the latest AI and support website trends and technologies, prepare presentations, provide solutions to meet our organizational objectives.

Responsibilities

• During the internship, the intern is paired with a mentor and is expected to collaborate and support the team members.
• Conduct research on the latest AI and support website trends and technologies to support ongoing projects and propose new ideas.
• Participate in brainstorming sessions, and project discussions.
• Attending and supporting the eSupport team with the in-person and virtual meetings.
• Assisting with daily administrative duties such as scheduling, managing slide decks, create reports.

Basic Requirements

• Currently enrolled in a bachelor's program in Computer Science, Software Engineering, Data Science, or a related field.
• Understanding web site principles.
• Ability to work onsite in Morrisville, NC. A minimum of 3 days a week.
• Must have excellent written and verbal communication skills.
• Analytical mindset with strong problem-solving skills.
• Knowledge of core AI concepts is a plus.

Preferred Requirements

• Committed to very high standards of service.
• Excellent organizational and planning skills in a fast-paced work environment.
• Must be able to work with limited supervision.
• Excellent attention to detail, organization, follow-through, and time management skills.
• Works well in a team environment and able to work with a diverse group of people.
• Adaptable, dependable, diplomatic, and professional.
• Possess problem solving and decision-making skills.