Content Engineer

Some say magic's not real. Others call it a trick. But we know better. At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers. We see magic unfold when complex challenges become intuitive, technology functions seamlessly, and everyone is valued for who they are.

At Cisco Meraki, we empower organizations of all sizes to deliver exceptional customer and employee experiences through our intuitive platform-it's like magic. Our commitment to ground breaking technology is driven by a collaborative, flexible, and inclusive culture. This environment grants our employees the autonomy to develop technology that is secure and accessible. We connect passionate people to their missions by simplifying the digital workplace.

Driven by a community of innovative and purposeful individuals, we create technology that lets our customers focus on what truly matters. Our employees foster an environment that challenges limits, embraces risks, and supports our customers in achieving their goals.

Believe in magic? Join us. You belong here. (You probably know that already.)

Don't believe in magic? Join us. And start making magic you can believe in.

At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.

Cisco Meraki is seeking a passionate networking expert with technical writing and training/enablement content creation experience, one with cloud platform API experience, to help develop and build technical training content for our suite of offerings worldwide.

As a Content Engineer, you will be a critical contributor to the Product Enablement department whose mission is to significantly increase market adoption and confidence in the Meraki platform by developing, delivering, and enabling scalable and repeatable learning solutions that anticipate the training & enablement needs and increase platform awareness of all individuals who engage with Cisco Meraki to meet them wherever they are and however they learn best. To realize this mission, you will develop industry-leading eLearning, labs, training, demos, and other content to deliver various technical education offerings to Cisco Meraki customers, partners, and employees. You will be an extension of our product teams that crafts educational content aligned to your product and technology domains. You'll also help our instructional design team develop and review course content, student exercises, labs, and function as a domain expert to internal technical and non-technical team members.

• Serve as technical domain expert within your assigned product domains and provide consultancy services to Product Enablement and Meraki
• Develop content strategies aligned with short-term and long-term product & training goals
• Design, develop, and distribute training tools and resources such as eLearning, instructor-led training, lesson plans, standard operating procedures, reference guides, presentations, and other end-user documentation, applying your technical writing expertise
• Collaborate with other Product Enablement, engineering, product, and leadership resources to build highly scalable and compelling training documentation and labs
• Ensure the quality and consistency of enablement content throughout its life cycle

• Comprehensive technical expertise in the areas of network and systems engineering
• Demonstrated project and program management - the ability to plan, identify, coordinate, and track critical activities, milestones and deliverables with strong organizational skills and attention to detail
• Demonstrated experience creating technical training and enablement, eLearning, content change management, and content lifecycle management
• 5+ years of experience in technical marketing, technical writing, or training development role focused on the network or systems domain
• Experience working on multi-functional teams and facilitating successful project outcomes
• Assured and articulate public speaking skills in front of large and diverse technical audiences

• CCNP level technical understanding of Networking, Cloud Networking, Cloud Platforms, AI, Assurance and APIs.
• Experiencing enabling ecosystem partners.
• Knowledge and experience with Meraki hardware and services are highly desired.
• Previous experience in a training, instructional design, curriculum development, and learning & development role is highly desired.
• Strong communication skills

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.