Technical Resource Manager

Preference for candidates local to the RPT,NC or any city in US. (remote)

At Cisco, we redefine the way our technical sales teams discover and access learning content. Our Technical Resource Managers demonstrate traditional library science principles combined with modern digital asset management to build an intuitive, searchable, and dynamic learning ecosystem. We prioritize, curate, and govern an extensive collection of technical training materials, SME content, sales enablement resources, and user-generated content across our technology portfolio.

The team is at the forefront of redefining how learning resources are managed and accessed. By integrating pioneering technology with robust content management strategies, we ensure that our technical sales teams have the best tools and resources at their fingertips. We cultivate an environment of collaboration and innovation, where every team member chips in to shaping an elite learning resource ecosystem.

As a Technical Resource Manager, you will play a crucial role in redefining how our technical sales teams access and use learning content. Your responsibilities will include:

• Implementing a comprehensive taxonomy and metadata framework to improve resource discoverability.
• Developing governance strategies that balance accessibility with quality while establishing archival and retention policies.
• Organizing and handling learning resources across multiple platforms and repositories, and establishing workflows for resource intake, classification, and publishing.
• Crafting intuitive discovery paths and hierarchical structures to connect learners with relevant resources and accommodate multiple learning pathways.
• Reviewing and validating metadata accuracy and completeness, ensuring consistent application of classification standards.
• Supervising resource usage patterns, collecting user feedback, and identifying gaps in resource coverage, making recommendations for consolidation or retirement.
• Coordinating learning resource management systems and optimizing search functionality, coordinating resources across various platforms.
• Collaborating with collaborators, including partnering with SMEs to understand resource relationships and working with Sales Engineering teams to align resource organization with learning paths.
• Training users on resource discovery and navigation, and providing regular reporting on resource usage and accessibility.

• 3+ years of experience with digital asset management systems and proficiency in metadata standards and taxonomies.
• 3+ years of experience hands on technical sales processes.
• Understanding of content management systems and learning management systems.
• Familiarity with search optimization techniques.
• Domain Expertise:
• Understanding of technical training and documentation.
• Familiarity with enterprise technology solutions.
• Experience organizing technical or educational content.
• Knowledge of adult learning principles and sales enablement processes.
• Professional Capabilities:
• Strong analytical and organizational skills.
• Excellent attention to detail.
• Ability to lead multiple classification systems.
• Experience with content governance.
• Project management skills.

• Master's degree or equivalent experience in Library Science, Information Science, or a related field.
• Experience in the technology or software industry.
• Background in technical documentation or training.
• Experience with video content management.
• Familiarity with technical certification programs.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco