Receptionist

Description

Receptionist

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health
* We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
* We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
* We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

JOB SUMMARY

Friendly and professional individual serving as the first point of contact for visitors and clients, providing exceptional customer service and ensuring a positive experience. Primary responsibilities are to greet and assist visitors, answer phone calls, and perform various general office and facility tasks to support the smooth operation of the office.

JOB RESPONSIBILITIES

1. Greet and welcome visitors in a warm and professional manner. Ensure applicable procedures for visitor management are followed.

2. Screen voicemails and direct them to the appropriate person or department.

3. Provide accurate information to visitors and callers regarding the organization, its services, and general inquiries.

4. Maintain a clean and organized reception area, ensuring it is always presentable.

5. Schedule appointments, meetings, and conference room bookings as requested.

6. Assist CRES team with administrative tasks such as data entry, filing, photocopying, and scanning documents.

7. Manage office supplies inventory, place orders when necessary.

8. Assist with organizing company events or meetings, including catering.

9. Maintain confidentiality of sensitive information and handle inquiries with discretion.

10. Collaborate with other administrative staff to ensure efficient office operations.

11. Maintain or support integrity in CRES Systems and tools including but not limited to workplace management (Office Space).

12. Follow the facility's emergency response procedures.

13. Performs other work-related duties as assigned. Minimal travel may be required (up to 25%).

Qualifications

1. High school diploma or equivalent required; additional certifications in office administration or related field preferred.

2. Proven experience as a receptionist or in a similar customer-facing role.

3. Excellent verbal communication skills with professional phone manner.

4. Strong interpersonal skills with the ability to interact with visitors, clients, and employees at all levels of the organization.

5. Exceptional customer service skills with a friendly and approachable demeanor.

6. Proficient in using office equipment such as telephone systems, printers, scanners, etc.

7. Basic computer skills including MS Office (Word, Excel, Outlook). Strong organizational skills with the ability to multitask and prioritize tasks effectively.

8. Attention to detail and accuracy in handling administrative duties.

9. Ability to work independently with minimal supervision while also being a team player.

US ONLY

FLSA status: Non-Exempt

Years of experience required: Minimum of one (1) year of related experience.

Physical Requirements: Position requires ability to occasionally move about inside the office to access filing cabinets, office equipment, etc. and to move between office locations; ability to maintain a stationary position for prolonged periods of time; ability to occasionally manipulate (e.g., lift, carry, move) office items and packages of light to medium weights of 10-35 pounds; ability to constantly operate a computer and other office productivity equipment (e.g., scanner, phone, printer, copier); ability to perceive and assess written materials for prolonged periods of time; and ability to frequently communicate with colleagues on the phone, by email, and in-person.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is low.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health