Service Technician

Director, Service Operations

An ABB Quality Control System (QCS) Field Service Technician will be part of a 2-person resident team, responsible for performing preventive and corrective maintenance, testing, and troubleshooting of proprietary ABB hardware and software. The role also includes assisting with projects, upgrades, new installations, and advanced services. This position requires the ability to work independently or as part of a small on-site team.
The work model for the role is: {onsite}
You will be mainly accountable for:
Performing on-site ABB-prescribed preventive and corrective system maintenance, testing, and troubleshooting of ABB 800xA QCS to maintain system performance to specifications.
Support installation of:
ABB 800xA QCS for Pulp & Paper
NP1200 Scanner
Basis Weight Measurement
HPIR-T Moisture Measurement
Optical Caliper Measurement
Install ABB MD/CD Control Package, including:
Two ABB Slice XP Headbox Actuator arrays
One ABB SteamPlus XP(II) Profiling Steambox
Support system interfacing with existing site processes and infrastructure.
Actively assist with projects, upgrades, new installations, and advanced customer services.
Build strong relationships with plant operators, management, and other stakeholders through regular interaction and on-site support.
Provide 24-hour emergency support (as part of a rotating team schedule) and maintain accurate maintenance documentation.

• What You'll Bring:
• 10+ years of experience in electrical/electronics, instrumentation, or process control (or equivalent military experience).
• Proven field service experience with ABB 800xA QCS.
• Strong troubleshooting skills, understanding of electrical safety, and proficiency with electrical test equipment.
• Basic knowledge of the papermaking process and DCS programming is a plus.
• Exceptional interpersonal skills and a customer-oriented mindset are essential for success in this role.
• You hold current {insert required licenses} valid in {insert job location} and {insert country-specific VISA/work permit} {where required}

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com.
Resumes and applications will not be accepted.
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