Epic Trainer

DESCRIPTION:

The credentialed trainer is responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. This position requires completion of the credentialing process including an intense five-week training program on the applications(s) you will be teaching, competency checking, teach-backs and teaching the application before a review panel prior to credentialing. Requires a strong skill set in interpersonal, written and verbal communication.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Active participant on training team contributing based on particular area of clinical or business expertise. Consistently accomplishes assigned tasks according to project deadlines, schedules and quality standards.

Training:

• Arrive prior to scheduled training class to prepare the classroom including setting up the training environment and other logistics.
• Deliver standardized, instructor led, scripted training curriculum to Providers, clinical and non-clinical staff.
• Conduct engaging and effective training sessions to diverse audiences
• Perform Attendance and Competency assessment tracking after each class.
• Complete required documentation related to class session.
• Incorporate the principles of Adult Learning in their training classes.
• Assess training needs before, during and after each class.
• Makes necessary adjustments to training delivery based on student and training team feedback.

Policy and Procedures:

• Adheres to the HFHS Core Values as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.
• Applies the knowledge of unit/department workflows & policy and procedures associated with the use of Epic software.

Go-live:

• Provide support to all staff and Providers according to assigned coverage schedule.
• Conduct rounding to HFHS sites during the initial weeks of go-live to support end users according to the assigned coverage schedule.

Issues Management:

• Training and support issues are identified, communicated and escalated to ensure timely resolution.

Communication:

• Strong verbal and written communication skills with a proven ability to build collaborative relationships with a variety of departments.
• Participates in regular day-to-day communication with HFHS project teams to ensure the training will fit the organization's needs.

Post Go-Live Support and Optimization:

• Provide on-going unit/department rounding as assigned to provide training and support
• Identify issues and concerns and communicate those back to project team for discussion and resolution
• Identify trends that may require additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc.
• Promote effective use of the Epic system, identify and prevent bad habits and workarounds.
• Serve as a change agent to promote, effect and support change in workflow and behaviors related to the Epic system implementation (documentation at the point of care, on-line review of information, etc.)
• Conduct new hire computer system training during the transition period as needed.