Claims Process Engineer

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Process Engineers will also be responsible for:

• Conducting research and analysis for end-to-end process design efforts across P&C Claims at State Farm
• Utilizing Lean Six Sigma process improvement methodologies to identify opportunities which will reduce waste and result in measurable improvements in efficiency
• Successfully executing the implementation of identified process improvements to achieve measurable results (operational efficiency, service, quality, or customer experience)
• Driving collaboration and positive change in complex business processes with teams across the State Farm enterprise
• Developing comprehensive understanding of structure, standard work, work segmentation, and detailed processes in segments related to project assignments
• Identifying, collecting, and properly analyzing readily available approved operational metrics
• Completing appropriate communication materials that adequately illustrate the findings and recommendations to various levels of leadership
• Effectively measure cost/benefit analyses for project prioritization and/or implementation
• Managing and prioritizing multiple work objectives simultaneously in an agile environment

Interview Process:

The interview process will consist of a 3 step process; first round candidates may be invited to complete an on demand video interview; from the on demand video interview round, competitive candidates may be invited to participate in a data exercise. Following the data exercise, competitive candidates may be invited to a live hiring team interview where selected candidates will be asked to present their case study to the interview panel.

We are seeking a Process Engineer to join our Claims Process Engineering (CPE) team. The Process Engineer role in CPE is expected to have skills and experiences around process design and improvement methodologies. If you enjoy testing new technologies, process improvement, and analyzing data this may be the perfect position for you!

Items of Note

• Position may require travel via commercial transportation and driving motor vehicles to any location where the Company does business
• May work extended hours and weekends

Work Locations: Bloomington, IL-Corporate, Dunwoody, GA-ParkCenter Hub, Richardson, TX-CityLine Hub or Tempe, AZ-Marina Heights Hub locations.

Hybrid Work arrangement: A "Hybrid" position means selected candidates will be assigned to a facility and will spend some time working both in office and from their home.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

Incumbency: This position will have a 12-month incumbency period for a lateral move and a 6-month incumbency period for a promotional opportunity (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

A strong candidate for this position has:

• Current or prior experience in an Analyst or similar role
• Project Management experience
• A solid understanding of Claims and/or process improvement methodologies including Lean and Six Sigma
• Strong problem-solving and analytical skills (trend identification, interpreting data, statistical testing)
• Intermediate to advanced level of Proficiency in Microsoft Office Products (Excel, Access, PowerPoint, Visio)
• Strong communication skills, both verbally and written
• Strong attention to detail
• A continuous improvement mindset

Competitive candidates are:

• Self-starters who can juggle multiple priority assignments within timelines
• Comfortable leading through ambiguity on projects
• Able to take general goals and create realistic and clear action plans
• Resourceful and willing to seek out creative solutions to problems
• Comfortable working in a team environment with either shared or individual responsibilities on the same work effort
• Ability to use data to inform recommendations and present professionally in both written and oral formats

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $78,081.25 - $139,500.00
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 10% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

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