New

Digital Experience Analyst

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
May 31, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: We're looking for a Digital Experience Analyst to help us deliver an intuitive, and impactful customer support website experience. This is a unique hybrid role perfect for someone who thrives at the intersection of data analytics, web user experience, and emerging AI technologies. You'll be responsible for analyzing customer experience data, maintaining website content, collaborating on UI improvements, and growing into an emerging AI role. This job is ideal for someone who wants to expand their skillset across multiple disciplines while making a direct impact on customer satisfaction. Responsibilities: Data Analytics & Insights (40% of role) Analyze customer behavior patterns using web analytics tools (Google Analytics, Microsoft Clarity) Build and maintain performance dashboards in Looker Studio to track key metrics Monitor customer satisfaction scores (CSAT) and identify improvement opportunities Translate data insights into actionable recommendations for websites and AI feature enhancements Website Experience & UI Collaboration (35% of role) Partner with development teams on website UI/UX improvements Manage and prioritize development tickets for customer support pages Participate in user acceptance testing (UAT) for web updates Ensure product support pages updated are optimized for user self-service Apply UX principles to improve customer journey and information accessibility AI Features & Innovation (25% of role - with growth potential) Optimize AI chatbot prompts and responses to improve customer interactions Collaborate on AI-powered support tool implementations and improvements Stay current with AI/ML trends in customer support and recommend new features Work with stakeholders to define AI feature requirements and success metrics Project Coordination Lead cross-functional digital experience initiatives Serve as liaison between business stakeholders and technical teams Translate business objectives into clear technical requirements Manage vendor relationships for digital support tools Qualifications / Education / Experience: 2-5 years of experience combining at least two of these areas: Data analysis and reporting Web development or UI/UX projects Customer experience or digital product management Technical Skills: Proficiency with analytics tools (Google Analytics, Microsoft Clarity) Experience building dashboards (Looker Studio, similar platforms) Understanding of web development processes and basic HTML/CSS concepts Strong Excel/Google Sheets skills for data manipulation Soft Skills: Project management experience with ability to manage multiple priorities Excellent communication skills for presenting insights to diverse audiences Problem-solving mindset with attention to detail Preferred Qualifications Bachelor's degree in computer science, Business, Data Analytics, or related field Experience with Agile development methodologies Familiarity with Python for data analysis Previous exposure to AI/ML tools or chatbot platforms Experience with conversion optimization Knowledge of customer support processes and tools Recruiting Range $53,000 - $63,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.