Call Center Representative

TEKsystems
$17.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Houston
May 03, 2025
Description This Company is looking for an outgoing, friendly personality to assist members and potential members with their financial transactions via phone, fax and internet. Individual will explains services, responds to problems and directs phone calls to the appropriate area. Provides information for their employees and assists with problems. Responsibilities: - Provides members with information and direction regarding their accounts, requests, and explains services and products when needed. - Maintains members account information on computer system. - To act as members, advocate in offering products and services. * Works assigned reports to provide quality control. - Receive and process wire requests from members following established procedures. - To meet or exceed metrics and measurements in obtaining goals set for department. - 85 inbound calls per day - Average talk time under 4:30 minutes * * Expectations: - Provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answer phones immediately and responding to correspondence within 1 working day. - To accurately and effectively troubleshoot or direct all calls.* To process member transactions with minimal errors. - To add to and maintain knowledge of all new products, services, policies, and procedures. - Help maintain cohesive staff sufficient to meet daily department needs.* Provide informed and professional assistance to all members and associates. Skills Call center, Customer service, Customer support, Customer service oriented, Help desk, Help desk support, Support, Customer service call center, bilingual, Bonded, banking, banking operations, customer experience, Banking support, Spanish Top Skills Details Call center,Customer service,Customer support,Customer service oriented,Help desk,Help desk support,Support,Customer service call center,bilingual,Bonded Experience Level Entry Level Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Houston,TX. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.